Helen's Gems Reviews | Read Customer Reviews of helens-gems.com

Helen's Gems Reviews | Read Customer Reviews of helens-gems.com

Helen's Gems reviews

Showing 17 reviews with 2 stars · Clear filters

jaybee
Jan 7, 2025
RINGS ORDERED WRONG SIZED SENT
The ring sets arrived but they are all the wrong size ? unable to contact Helen's Gems VERY DISAPPOINTED
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Holly
Jan 7, 2025
Pearl necklace nice but in sealed…
Pearl necklace nice but in sealed plastic bag Earrings cheap looking and poor quality .....very tacky Overpriced cheap jewellery
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Unhappy C.
Jan 5, 2025
Bought silver earrings from this store
Bought silver earrings from this store. It took 2 weeks to arrive, I am disappointed. The quality is quite poor. One small gemstone is not sitting properly in its place. One earring has a sharp blob on the round edge. Can't find a silver code on the earrings.
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Shirley S.
Jan 2, 2025
Been waiting on an order placed on 16th…
Been waiting on an order placed on 16th Dec. I contacted customer care and they replied telling me that it was on its way. I've since contacted them again looking for an update however this time I have had no reply. I ordered directly from their website and they have my order details online, so there's no excuse for it being a fake page this time. If I haven't received my items in a week I'll be raising it with paypal! Would not recommend. This was supposed to be a Xmas present!
Response from Helen's GemsJan 3, 2025
Dear Shirley, we’re so sorry to hear about this delay, and we understand how frustrating this must be, especially with it being a gift. The holiday rush caused many carriers to experience shipping delays, but this should now be resolved. We’ll reach out to you right away to ensure we get this sorted for you. Please also check your spam or promotions email folder for any updates or confirmations. Thank you for your patience, and we’ll do everything we can to make this right!
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Mrs Hima H.
Jan 2, 2025
Fell off my ears on first wear!
Very pretty earrings in ads, but material they are made from not good. Very difficult to wear them as well. No clasps, feel insecure. Fell off my ears when I wore them for New Year’s Eve! 🙄
Response from Helen's GemsJan 3, 2025
Dear Mrs. Hima Hoskote, we’re so sorry to hear about your experience. Our jewelry is made with premium materials and gold plating, and this definitely shouldn’t have happened. We truly apologize for the inconvenience and understand how frustrating this must be. We’ll be reaching out to you right away to make things right under our craftsmanship guarantee. Thank you for letting us know, and we’ll do everything we can to resolve this for you.
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LydiaW
Dec 30, 2024
no contact/DELIVERY OR TRACKING
no contact about deliveries no contact at all until I contacted PayPal and they stepped in to get them to answer me, otherwise I would be still in the dark about delivery I ordered on the 11.12.24 and I am still waiting. I have a tracking number which is useless, all I get its on its way or there is a problem...tell me about it....do not, repeat, do not deal with this company, these items were for Christmas Presents. I personally feel that they are a cheap Chinese company like most of the tat that is now overloading on the internet, just in different names.... PLEASE DO NOT GIVE INTO THIS COMPANY THEY WILL DISAPPOINT YOU.
Response from Helen's GemsJan 3, 2025
We’re very sorry to hear about your experience. Unfortunately, we couldn’t locate your order in our system, which makes us believe you may have been affected by a copycat seller impersonating our brand. To ensure you receive authentic handcrafted pieces, please only order from our official website: helens-gems.com. If you need any assistance, please feel free to reach out to us at [email protected] or call (435) 264-9302. We truly appreciate your understanding as we work to address these issues.
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Mr Ronald D.
Dec 21, 2024
Not arrived yet
Not arrived yet
Response from Helen's GemsDec 22, 2024
Thank you for bringing this to our attention, Mr. Davies. We’re very sorry for the delay and will reach out to you right away to resolve this for you.
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Monica F.
Dec 19, 2024
Offer to return is not valid.
The ring I received was not like the picture I saw. I am not pleased and want to return it, but the site is closed.
Response from Helen's GemsDec 19, 2024
Dear Monica, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and want to clarify that our official online store is fully operational. After reviewing our records, we could not locate an order under your name, which makes us suspect that you may have placed your order through a fraudulent site imitating our boutique. Since sharing my story on social media, we’ve unfortunately come across many copycats pretending to be Helen's Gems. To ensure you’re shopping safely, please make sure to order only from our official website: https://helens-gems.com. To assist you further, please email us at [email protected] with any order details you have, and we’ll do everything we can to help. You can also call us at (435) 264-9302, though we kindly ask for patience as our lines are very busy. Thank you for your understanding, and we look forward to resolving this for you.
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