HelenoftroyReviews of helenoftroy.com

Directed to them contacting Braun about faulty ear thermometer during a GLOBAL PANDEMIC and there is no way of contacting them for free. In incredibly glitch email form on their website but submit button is not hyperlinked.... Just a dead button. So they make you spend all the time to fill out a form for nothing... Leaving the only way to contact them a phone number which costs up to 65p per minute... This is a money black hole, draining our economy. Criminal.

AWFUL. My experience echoes that of other posts. Here is a response I received after waiting more than four weeks for a replacement for a defective lid for a hydroflask. Thank you for contacting Helen of Troy. Your case has been escalated multiple times now, and every time it is taken out from the escalation queue because of your replies. We understand this is annoying, however we must ask you to please wait while this ticket is in the escalation queue or it will not be taken up by a specialist. As soon as we have an update available for you we will let you know. Best regards, Martin Helen of Troy - Europe

They are crooks. Offered a discount but took full payment. Keep promising to refund but haven’t done so 6 weeks later. There is no after sales customer service. Please do not buy from them.

This company represents Braun Thermometers, and many others. Their name appears on the box containing the thermometer. Being faulty well within the guarantee period of two years, I have tried to contact H of T, without success. They have no available email address, their website 'Support' doesn't work, their telephone numbers don't connect to anybody. I note that all the reviews for this company are bad. Why do they have two-and-half stars?

This company is a complete disgrace I purchased a Honeywell Dehumidifier which became faulty within the 3 year guarentee period on September 3rd 2020 I first reported this issue to them I am still waiting for it to be resolved despite numerous phone calls and emails. deal with them at your own risk

I had a problem with a braun healthcare product. Their "customer service" is "managed" by Helen of Troy. Helen of Troy has a a contact us link with an email option, once you fill the form in, it can't be submitted! I tried Safari, macOS Chrome and Microsoft Edge. Not working. I then had to call their customer service (how 1980s is that!) just to be told that they don't have a service, no repairs, nothing, just told to take the batteries off. WHat exactly is the service they provide Braun?

Company does not follow up on Warranty promise. Bought a Honeywell fan from these people and recently the base of the product has snapped in half, as well as the fans motor completed stopping working. I have tried to reach out to them but am currently being ignored. Please sort this ASAP.

I bought a Hydroflask made by these people. The seal went under their guarantee and I requested a replacement. They kept asking for more photographs to be sent by a complex system. They claim they cannot accept emails. I have waited for FIVE months now with promises and excuses. Still no seal which must cost less than 50p to make. DO NOT BUY ANY OF THEIR PRODUCTS. A useless company.