Heidi KleinReviews of heidiklein.com

Shocking they don’t refund your money as promised within 15 days . I would never buy from them again

overpriced and refunds are deliberately delayed to keep your money in their bank account

Was interested to read the other reviews. Same experience - returned two bikinis online - didn't automatically get the money back, had to chase and remind.. Seems to be a policy of hoping that you will forget about the return so you don't get your money back. But their bikinis are gorgeous so will probably buy from store next time.

For a luxury brand with an expensive price point, their service, delivery and refund policy can at best be described as very slow. I bought a swimsuit from their own website in the sale (still £150) I had to pay £5 online for postage to return the item (really?) via an online portal and I'm still waiting for a refund. They advise of 15 working days for a refund - in an age of digital banking no less. It's just slow and compared to other stockists of their brand (Matches as an example, who are excellent), really poor. Their products may be desirable but their after sales isn't. I would not order from them again

Swimwear is good quality however the sizing is inconsistent which makes online shopping difficult. I have made 2 online orders with Heidi Klein and on both occasions I have had to chase the company to isue my refund. I can forgive it happening once, but anything more is unacceptable. I will not be buying from Heidi Klein again.

Still waiting for a refund. Do not buy from this company

Again the same issue as below. I like the products but the customer service is dreadful and the sly way they do everything to avoid refunding you is bad business practise. They say they need five days to reply to an email. Still waiting. Their phone lines are switched off before their working hours are finished. Finally I managed to contact someone who after saying sorry there had been some sort of a delay said they would refund me by the end of the week. Product returned and acknowledge 2nd June so 21days to refund. It is against their terms and conditions, 14 days and simply just not good enough. These are high value items. Would think seriously before every ordering again.

Extremely bad customer service. I ordered online quite a few items and when I returned them, they did not refund all items I returned although I have an email where they have acknowedged each and every item I returned (Order ID: 9087). Considering how expensive their products are and how much money they make, you would expect they would have much better customer services. Out of principle I will never buy again from there regardless how much I like their products.