Heidi KleinReviews of heidiklein.com

Extremely disappointed with refund policy. 14 days later Nothing. As with others I’ll claim via my band and report to trading standards

I wish I'd read the reviews before I purchased. I am also still waiting for a refund. I had an email to say they had processed the refund 16 days after the email telling me they had received the goods but still no actual refund. I will be contacting my bank to ask for a chargeback if the funds do not appear in the next few days. By law, an online retailer has a maximum of 14 days to issue a refund so I think it's time people start reporting them to Trading Standards!

I have just returned a dress that was not suitable and after 10 days am still waiting for a refund. Will not be buying from them again.

Heidi klein have still not refunded me after a month! They have sent a recieved swimsuit return email and several emails to them and no reply!!! They still owe me a refund and I would advise NOT to order from them directly due to their terrible customer service and tricky management to get hold of them, and NO refund or response, I’ll keep trying to contact them.

Great bikinis but has been chasing a refund since March! Said it was refunded in June but still not showing up on my account and it's August 22! Call everyday but line is always busy. Have been emailing but no response so not sure how to get m y $372 back???

I really want to know why it’s going to take 15 days to receive a refund??? And from what I’m seeing here, probably even longer?

If you a returning items to Heidi Klein please be aware that it can take more than three - four weeks for you to receive a refund. Unlike Melissa Ob who I ordered items from at the same time as Heidi Klein and was refunded for my returns nearly straight away. I will think twice before ordering from Heidi Klein again.

Really poor customer service for returns. Having has to pay £5 to return the item I am still wearing for a refund even though they’ve had the item back. 15 days from acknowledgment of return is ridiculous in the age of digital banking. Won’t buy from them again