Heidi KleinReviews of heidiklein.com

Quite the best customer service I’ve experienced in years from any organisation.

Heidi klein have still not refunded me after a month! They have sent a recieved swimsuit return email and several emails to them and no reply!!! They still owe me a refund and I would advise NOT to order from them directly due to their terrible customer service and tricky management to get hold of them, and NO refund or response, I’ll keep trying to contact them.

Great bikinis but has been chasing a refund since March! Said it was refunded in June but still not showing up on my account and it's August 22! Call everyday but line is always busy. Have been emailing but no response so not sure how to get m y $372 back???

I’ve bought and worn HK bikinis for years, great bikinis and last well. I’ve never had to return one so can’t comment on their refund policy but the product is good. I always get comments about my bikinis

I've been a fan of Heidi Klein swimwear for many years, and I'm truly surprised by the negative reviews here. My experience with them has been nothing short of exceptional! I always receive compliments whenever I wear their bikinis :-) The customer service is fantastic - very helpful, courteous, and always ready to assist with any inquiries. They go above and beyond to ensure a great shopping experience. Delivery is impressively quick, and even the 15 working days return processing time doesn't discourage me from shopping with them again. I always receive my orders promptly. I highly recommend Heidi Klein to anyone looking for high-quality swimwear, fast delivery, and excellent customer service, which is so rare these days

I really want to know why it’s going to take 15 days to receive a refund??? And from what I’m seeing here, probably even longer?

If you a returning items to Heidi Klein please be aware that it can take more than three - four weeks for you to receive a refund. Unlike Melissa Ob who I ordered items from at the same time as Heidi Klein and was refunded for my returns nearly straight away. I will think twice before ordering from Heidi Klein again.

Really poor customer service for returns. Having has to pay £5 to return the item I am still wearing for a refund even though they’ve had the item back. 15 days from acknowledgment of return is ridiculous in the age of digital banking. Won’t buy from them again