Carlos
Inventory is not accurate because I…
Inventory is not accurate because I ordered an item. Only to find out it was not in stock and experienced a delayed refund because there was a verification process to ensure the “not in stock item” was not shipped.
Response from HedgeappleApr 6, 2026
Good Morning Carlos, Thank you for taking a moment to share your experience, and I’m sorry for the frustration caused by the stock situation. I’d like to provide a bit of additional context regarding your order. When the order was placed on February 14th for 8 Tatum Dining Chairs, our website reflected that 5 were currently available. After confirming with our warehouse, we followed up on February 16th to let you know the remaining quantity was expected to arrive in early March. We then received your cancellation request on the evening of February 20th, and your order was canceled with a full refund the next business day. We understand how important accurate availability and timing are, and we always aim to communicate updates as quickly and clearly as possible. We appreciate your feedback and will continue working to improve the experience. - The HedgeApple Team