Matthew
Poor quality and public relations
I had several issues with my table and chairs, quality, workmanship is terrible. First Hedgeapple wanted photos, three weeks later they asked for a video. Several weeks later they offer me a discount of not even 10%. I don't want a discount or refund! I wanted a quality table that I ordered not some POS that I could have bought off Facebook Marketplace. I want the table and chairs that I thought would be in great shape.
Response from HedgeappleSep 2, 2026
We’re sorry this experience has been so disappointing Matthew. We understand how frustrating it is to receive a new dining set and feel that the fit and finish isn’t what you expected, especially with a purchase of this nature. From the time the concerns were reported, our team made every effort to carefully review each issue and find a reasonable path forward. We requested photos and, later, video so we could better understand the areas of concern and work with the manufacturer on the available options. We’re sorry the process felt drawn out, as our intention throughout was to make sure the concerns were properly evaluated rather than rushed or dismissed. For the concerns with the table, we offered a 25% discount on the table’s purchase price as one possible resolution. A separate issue was also reported with one of the chairs, and ensured a replacement was sent We completely understand that a discount may not have been the resolution you were hoping for. Our goal was to be responsive, take each concern seriously, and provide meaningful options wherever possible. We’re very sorry that, despite those efforts, you’ve been left disappointed with your purchase and experience. - The HedgeApple Team