Mark in O.
Not impressed
First, I'm not sure why I'm receiving this now. I purchased a wheelset about a year ago. Second, that wheelset came with the wrong valve stems (too short for the rim depth as confirmed by HED). Upon calling HED, I was told that I'd receive replacements. Over a month later, still no replacements. I guess I'm not important. You've got really nice people and really slick marketing material. However, without exectution, I have no reason to consider HED for future purchases. Whatever the outcome of this experience, I will most certainly let all my fellow cyclists know how it pans out. By the way, I'd still like to receive the valve stems. Mark
Response from Hed Cycling ProductsDec 30, 2025
Hello Mark, You received this message because we automatically send a delayed review request after a shipment has been fulfilled. At this point, we are going to assume the original package was lost in transit. We will arrange for a replacement package to be sent out immediately using a different carrier to avoid any further delays. We sincerely apologize for the inconvenience and the frustration this has caused. Thank you for your patience, and please don’t hesitate to reach out if you need anything further. Best regards, Andrew Hed HED Cycling