Heavyglare EyewearReviews of heavyglare.com

Response from Heavyglare EyewearFeb 9, 2021

You let us know there was an issue. Without hesitation and we said we would fix it. We were in the process of fixing it when I commented. We sent you are return label for the frame to remake the lens, but you would not return the defective product. We ordered a new frame and sent you the lens once corrected. It all takes time. Grant Lambert Founder/CEO

Response from Heavyglare EyewearMar 21, 2018

Hi Thomas, Thank you for responding to our survey. I am sorry to hear that there was an issue with your lenses. Normally glasses with coatings have either a one or two year warranty against crazing or cracking. If you were out of warranty they would have to be remade and there would be a cost. I hope your new eyewear has more longevity than the last pair. When you are ready for the next pair feel free to contact me directly. I would like to make you a satisfied customer again. Sincerely, Grant Lambert - CEO

Response from Heavyglare EyewearMar 21, 2018

Hi Enrique, Thank you for your review on the Universal Rx Insert for goggles. I do not know if it did not fix in your goggle correctly or what the issue was here. We did not make the prescription lenses for the insert, so I suspect that is why the perspective seemed incorrect. We have had great success in making lenses for the Universal Rx Insert. If you would like us to make you lenses to eliminate the issue your kid is having please contact me. Sincerely, Grant Lambert - CEO