Heaven MayhemReviews of heavenmayhem.com

I’ve had a deeply frustrating experience with Heaven Mayhem and their shipping partner, Asendia. My recent order has been unnecessarily delayed because Asendia incorrectly claimed the invoice. I submitted clear documentation proving this wasn’t the case, yet the parcel is still being held while they await confirmation from Heaven Mayhem. Despite several attempts to resolve the issue, the communication has been slow and ineffective. Unfortunately, this isn’t an isolated incident. A previous order also failed to arrive, even though the tracking information from Heaven Mayhem showed it as delivered. I reached out multiple times for clarification and received no clear response. I'm disappointed, especially because I believed in this brand and continued to support it through repeat purchases, spending hundreds of dollars. Sadly, the process has failed me again.

If I could give zero stars I would. Here’s the thing, I usually don’t write reviews but I thought I could help others from going through the same thing. I purchased a laptop case, before it even shipped out I emailed them to cancel my order and they said there was nothing they could do and to just send it back once it gets to me (if it was already in the shipping process which it wasn’t?) so whatever it wasn’t the biggest deal and then I got an email saying they refunded my item and I could just keep my item once it gets to me. Great! it’s been about 15 business days and I still have not received my refund when it was estimated to take at most 3-10 days. They have been unresponsive and I would have rather just sent back the item had I known I wouldn’t be seeing this money back. Please do not buy from this brand. Save your money, there are better quality items that are much more cost efficient elsewhere.

Customer service is non responsive. Bought a necklace online that after the confirmation came a second email stating the item has been back ordered and will not arrive for two months. Emailed the same day- a few hours after I ordered it to cancel and they responded right away that they cannot cancel the order. What??? PROCEED WITH CAUTION WITH THIS COMPANY

Do NOT buy from this company - shockingly back quality for the price - Brought a "high quality leather" laptop cover - it's absolutely not leather - very very cheap from china. & they don't accept returns from the UK. Shouldn't be allowed - instagram is a lie!

Ordered case for laptop to Poland, was choosing as per directions.The case was too small. On website was written that thee don't have return service from mz country and I need to contact their support. Wrote them mail and also on instagram - 0 respond. Price is high, support service is shitty. Complete disappointment. I wish I could check the reviews before.

Took 3 weeks to get here, dispite paying £10 it was sent tracked un signed 48 and left on a door step. The packagain was a brown paper bag, the box is so cheap. The package doesnt even come with anything personalised or cute as an expensive new start up brand,nothing that shows this is run buy an small business. Honestly shocking packaging.Would be embarrased to gift, but the fact The earings are something from H&M for £7... tarnished, gold coming off, feel like plastic. SPENT £90 on a gift, they refuse to refund me, Im shocked at how much Oddmuse rave about these, when they are so bad.

Had to wait three months for a Macbook cover, They send some freebees in a seperate package where there is charged import tax for. Now I have paid double import tax. I never asked for free items, didn't need those and now I have paid a grazy amount of import tax. Their customer service is just not setting this right. I am mailing back an forward for over a month now.

Purchased the Gold Beanie earrings for £93. They arrived 2 weeks + after purchase. For luxury pricing, the packaging was awful - just a box tossed inside a bashed up envelope. It gets worse after actually seeing the earrings themselves - so cheap, bad brass, will definitely tarnish after a few wears and is just so so obviously cheap. And clip on!! Shocked that this company is selling them for the price they are, feels like they've come direct from aliexpress. Wish I'd checked reviews before ordering!