Heartsmith JewelryReviews of heartsmith.com

Website is easy to navigate.

Fast delivery, great communication, good quality

Everything was fluid and perfect. The item came better than described and was received with nothing but love and gratitude. Grateful I am.

I tried to return the necklace I bought for my wife but was unable to. It was not customized in any way. Never even worn once. Terrible experience.

I got the floral heart locket and it was amazing!

Absolute disaster. I ordered a 14 carat gold pocket watch for my brother. He was terminal and this would be his last birthday. I wanted him to have something special to give to his grandson. I followed the directions to add a monogram on the back side of the watch. Review screen showed a solid gold back with script letters 1 in x 1 in. Instead, when I received the watch, the back of the watch had a window that consumed almost the entire back side. The window showed the watch mechanism. The monogram was less than 0.25 in x 0.25 inches. You could barely read it. When I called to discuss the discrepancy, I was told that was the design for that model of the watch even though they approved my review showing a sold back with large monogram. I spent the next 5 days negotiating how to resolve the issue with no resolution which meant the watch would not reach my brother in time for a huge birthday celebration planned by the family. Also, they shipped the watch in a gift box that was too shallow to close so they taped the watch in the box. Then put it in a paper sack bag and shipped by Amazon. No padding or protection from rough handling. No warranty, no instructions to set or wind the clock. Their solution was for me to pay to overnight the watch back to HS. A new monogram would be moved to the front cover. Then they would ship it to my brother without me getting to see it let alone wrap it up nicely as a gift. We were traveling for his celebration and would be back home before the watch arrived. I made them aware of the importance of this gift the same day I received it, 5 days earlier! Total disaster! PS. Note- they only show the good reviews on their website.

Ordered sterling silver engraved cufflinks - not sterling silver and can’t read inscription - want me to pay more so I can read it. Don’t waste your time

I ordered 3 sterling silver lockets and received stainless steel. I sent all the lockets back in the envelope they provided me (which had no tracking). They claim it has not been received after 2 months & refuse to do anything about it. So now I am out $600 and have no jewelry to show for it. Shady company with bad customer service.