Heartsmith JewelryReviews of heartsmith.com

My husband and I add a gold heart to my bracelet every anniversary. I am excited that we were able to engrave the heart and make it personal. Your site was easy to operate, and I look forward to shopping with you again.

I purchased an item from these folks. It came and is not what I was expecting or ended up wanting. There is nothing in the return policy stating that it cannot be returned. I even sent them their own return policy, which says that within 30 days an item can be returned for a full refund. They are refusing to accept the refund and trying to push for an exchange. Save your money don’t purchase anything from these clowns.

I bought a silver heart locket for my mom's 75th birthday and had a photo of both of us and of her and my stepdad. She absolutely loves it. The photos were lasered into the locket, which turned out perfect. Thank you for helping me make my mom's day so special!

I ordered 2 sterling bands and paid for overnight shipping. The rings arrived and 1 was a size too small. I immediately contacted the company. Since it was the weekend, they said they would let me know what they could do on Monday. It’s now Thursday and they want to charge me $40 to “resize” a plain band that is too thin to be resized. There was nothing personalized in the rings. Of course they want me to pay the $40 before giving me return instructions. Shady! I hope this review makes you think twice about ordering from this company, because if for whatever reason it’s not what you wanted, you will be stuck with it anyway. Poor business ethics.

Ordering was quick and easy, and the customization process was very straightforward. I was able to choose exactly what I wanted, personalize the anklet, select the size, and complete checkout without any issues. So far the experience has been great. I’m looking forward to receiving the finished piece and seeing how it turns out.

The person that I chatted with, Florence, was very helfpul.

Ordered a "Solid Back" Sterling Silver ring and received a hollow ring with two big cracks and no hallmark with a 5 day delay. Customer support refuses to issue a refund.

Easy to order