BarryBoston
Lots of potential but even more glitches.
Sleek design, great concept and big promises but this company is a start up rolling out way too many features. Their "AI" assistant is billed as a simple way to add events to your calendar but can take weeks to post events. In my experience, it simply lost about 50% of my requests. Customer support blamed "back to school" volumes well into early November. Customer support is only via email and they request screen shots of various issues. The software was very buggy and could not adjust to me adding events in different time zones. Further, the software would sometimes just replicate events with no explanation. I was denied a refund request. By the time I had figured out the product's many bugs and customer services limitations I was beyond their stated return policy window. Fr the record, their CS people were generally nice and very responsive but I wanted to the thing to work. I had big hopes for this device and maybe they work it out but don't believe all the hype that they put out. Research alternatives and if you buy a Hearth temper your expectations.
Response from hearthdisplay.comSep 3, 2026
Hi, thank you for the thorough writeup — genuinely useful, even where it's critical. The AI assistant delays, the time-zone handling, and the duplicate events you describe are all real bugs worth fixing, and we're sorry they added up to this much frustration, especially after you'd already spent real time working with support. We also hear that the return window closed while you were still mid-troubleshooting, which isn't fair timing. If you're open to it, email [email protected] with your order number — we'd like to revisit the refund decision given how that played out, and confirm whether the AI assistant and time-zone issues have since been fixed on your unit.