hearthdisplay.comReviews of hearthdisplay.com

Response from hearthdisplay.comSep 3, 2026

Hi Jessica, thank you for the honest feedback — and glad the concept itself resonates with you, since that's what we're trying to build on. We're sorry the software side hasn't lived up to it. We'd like to know exactly what went wrong so we can fix it rather than guess — could you email us at [email protected] with a bit more detail (or your order number)? We're reading every one of these and using them to prioritize what gets fixed next.

Response from hearthdisplay.comSep 3, 2026

Hi, we're sorry to hear this — and we take it seriously any time an order goes quiet, since that's not how we want anyone's experience to go. We'd like to fix this directly: could you email [email protected] with your order number? We'll track down what happened to your shipment and make it right.

Response from hearthdisplay.comSep 3, 2026

Hi Navid, sorry for the frustration — both with the product issue itself and with how limited our support felt in helping you resolve it. We hear you on the lack of a phone option; that's feedback we're taking to the team. If you're open to it, please email [email protected] with your order number and we'll personally look at getting your unit properly fixed or replaced rather than just pointed at a new purchase.

Response from hearthdisplay.comSep 3, 2026

Hi Dale, thanks for flagging this. "The app is buggy, functions don't work" is exactly the kind of specific feedback we want — if you're willing to share which functions gave you trouble — email [email protected] — we'll get it in front of engineering directly. Sorry leadership didn't feel responsive when you reached out; that's not the standard we want to hold ourselves to.

Response from hearthdisplay.comSep 3, 2026

Hi Dale, thank you for the detail — the duplicate to-do bug on recurring tasks (like the dog feeding example) is a clear, reproducible bug and we'd like to fix it. If you can email [email protected] with a screenshot, that helps us track it down fast. We also hear the feedback that the feature set feels basic relative to what was expected going in — that's useful for us to know as we prioritize what's next.