Y L.
False advertising of availability.
This company falsely represents on its product pages that products which they do not have in stock are "In Stock" (lying). They lure customers to make a purchase, fully charge the credit card immediately upon purchase and then fess up in email later on that they are in fact out of stock and give a 2 week delay window. In my particular case, it has already been almost 3 weeks, and I had received no updates. I contacted their customer service to ask for a status update and they replied that the items in my order were backordered without any hint of apology or anything. In fact, do your support agents not know how to punctuate and write proper sentences? You took my money. It is not a matter of course or custom in the trade or industry for you to take an innocent lay customer's money and then sit on the order and fill it whenever you please -- i.e., IF you even intend to fill it at all. Meanwhile, the products in my order are currently listed as IN STOCK on your website this very minute. Disgusting.