BM
This is the 2nd time
The most recent order was placed after HM made a mistake on a previous order I placed a couple weeks ago. The order I received several weeks ago mistakenly contained the wrong dosage. HM offered free overnight shipping on this order to make up for their mistake. I placed this order on a Thursday. When HM finally processed the order my “overnight” shipment should arrive the following Monday. However, that is only a guess because they never provided a follow up email confirming the order and HM’s website does not list a FedEx tracking number, so honestly I don’t know when or if I will receive my order. This company used to be trustworthy. Unfortunately my last two orders have proved different.
Response from HealthyMaleJun 6, 2023
Hello Bradley, Your feedback is important to us, thank you. It is accurate up to the "untrustworthy" comment, and we reached an agreed upon solution in good faith. When you placed your latest order on Thursday, it was placed after the cutoff time for shipping, 12p MST, so it did indeed ship on Friday for Monday delivery. Being transparent with you is important, and that was explained to you. FedEx tracking shows: DELIVERED Tempe, AZ US Delivered 6/5/2023 at 11:17 AM with a photo of your package leaning up against your front door. Please contact us at 1-800-990-9681 ext 777 so we can have a conversation. Thank you.