HealthyLineReviews of healthyline.com

Had a terrible experience. I paid $1299 for a 220 V MAT through my Amazon Pay account. I received confirmation from Amazon Pay ( I have an Amazon account which is more than 12 years old and a regular customer) , Citibank . HealthyLine too sent an email confirming the order. But later when I found it was not shipped within the promised time, I was told by customer care that my payment was not received from Amazon Pay. When I confronted the customer care officer with receipts from Amazon Pay and Citibank and the acceptance of order by themselves, they accepted payment was received and promised to ship the item the same day. However within a few minutes, I received an email refunding my order! I was so worried and thought for a minute that I was defrauded. Then escalated to Amazon Pay ensured that the refund was actually processed. But it was a total harassment after spending a big sum online . I was then told I was red-flagged. If somebody raises questions he or she would be red-flagged??? If it was anything to do with the payment method, the order should not have been accepted at the first place ?? They still advertise Amazon Pay as the payment method and they can not keep the funds of the customers and give cock and bull stories when questioned.. I think they have something to hide behind the peace and wellness sweet talk....

I'm unhappy with the InfraMat Pro and the response HealthyLine has given. They promised to deal with it and send me a device but this has not happened and they have ignored my e-mails for months now.

Poor customer service

The product I am pleased with. The people I met at the conference are stellar but the girl that answered the coustomer service line was a horrible experience. They charged my card an extra thousand eighty without authorization . When I called to clear it up she told me I had been sent two. I told her that I didn’t want two. She said I must of been their in person to do it. I was no where in the state! She inferred I was a liar and I asked to talk to her Boss she said I couldn’t. I told her I need my money back on card instantly it had caused me Finacial burden and now my time. She keep referring to her policy that required I fix her screwup before she would return unauthorized charge. It’s been over a month and chucked at my credit store. Coustomer service was horribe experience!

would not give me my earned payment

I used the device for the trial period but found no results.

I was sent the wrong mat. I e mailed them over 10 times to try to get the mat I was supposed to get and they said it was their fault, but they could not give me the correct mat! I was livid! After spending so many hours e mailing them I finally gave up and just accepted the mat they gave me!!!

Second mat I have purchased ,doesn’t heat up , wires game loose.