Bob
Life Saver
The rating scale from my point of view should be 10 stars. Ten stars would reference quality of life-sustaining attributes. Bottom line, I have two pads, one 18"x18" and the other 24"x72". They are in my bed and I use both of them every night. You see I am 76 years old and have had my left hip replaced twice, have been told that I have smoldering multiple myeloma, and have been a runner and hard worker the whole of my life. This infrared product helps me relax, loosens my tight joints, and is healing my back, SI joints, shoulders, and esophagus. Seriously my life would not be the same without these therapeutic pads. I taught at the university level for 26 years and found myself being employed as a market research for 14 years. I believe I know of the operational definition of customer service and satisfaction. The sensitive nature of the service provided by the Healthy Line people (last 8+ years- and specifically as provided by Michael and Jared) - has been off the charts (providing information about and upgrading to different mats, providing research results, conversations comparing competitors products, expediting shipping, fair pricing, etc). I believe that if I was demanded to start giving things up, I would give up my tooth brushes before my infrared mats :)