Candi
Controllers always break
While the concept is great, the product quality and customer is lacking. Have two different mats that both controllers stopped working and the mat would not heat at all. Contacted customer service several times with no response at all. The mats supposedly have a warranty but I never even received responses so the warranty and trade-in options are a total scam. Just look up "Healthyline broken controller" and you will see this is an extremely common problem!
Response from HealthyLineJun 4, 2024
Hello Candi, We sincerely apologize for the inconvenience you've experienced with our products. Your feedback is invaluable to us, and we are deeply sorry that your experience did not meet your expectations. We understand the frustration you must feel regarding the malfunctioning of the controller and the lack of response from our customer service team. This is certainly not the level of service we aim to provide. We are taking immediate steps to address the issue internally to prevent such occurrences in the future. Please allow us the opportunity to make this right for you. Additionally, we will ensure that your future interactions with our customer service team are prompt and satisfactory as we have warranties and other policies in place to help you. Your satisfaction is our top priority, and we are committed to regaining your trust. Please contact Jade directly at (888)407-7701or via email [email protected] so that we can assist you further. Once again, we apologize for any inconvenience this has caused, and we thank you for bringing this matter to our attention. I look forward to completely assisting you! Your HealthyLine Care Team!