HealthPartnersReviews of healthpartners.com

Preventative visit. Took vitals, went over my medication, and sent me to labs. I was charged 1800 bucks, one thousand eighteen hundred dollars, because I asked to have my gout medicine transferred to a different pharmacy, told doc I didn't want to take cholesterol medication, and that I had a pre-existing condition and thus the reason for the high biliruben (when he wondered why it was high). It was a 15 minute visit, including the lab. All three of the above constituted 2 additional office visit charges during my preventative visit. So glad we will stop being insured with HP in about 4 months.

I am so over Health Partners. I have been mistreated by them for YEARS. They either ignore my conditions, don't have education about them, or are willfully putting me at risk. This most recent interaction, we were told 2 weeks to get a response from the Dr. After a traumatic stay for me, 3 Weeks later, and several phone calls and an in network message, they *FINALLY* bother to contact me with bare bones details, and hand wave away the extra week of waiting and stress, while simultaneously telling me I now have to wait an additional 5 Weeks for a VIDEO visit to consult on the results. HealthPartners DOES NOT CARE about their patients. For reference, my traumatic stay was on 2/21/23-2/22/23, Did not hear back from ANYONE until today, 3/15/23. Edit- Just got a call back from them, apparently, they scheduled me for an already filled timeslot, so I have to wait EVEN LONGER now. DO NOT GO TO HealthPartners if you have an option. They do not care about you.

HealthPartners is the worse insurance company I have ever had to deal with. This insurance company would rather a patient get medically worse then better when received the medication that they have already been taken. It was with my previous insurance company I was receiving my medication with a prior authorization and it was approved. Started looking into this horrible company through my job and they decided to go with this sucky insurance company. prior to switching looked on their website to make sure my medication that I've been on for months would be covered through this insurance company and it shows it would with prior authorization. Now that we have switched to it they are telling me it is not covered. Did the appeal and the appeal came back denied. I am a diabetic and I've been taking my meds for months. my A1C is beginning to drop, I've lost 20lbs since taking my meds. And now this insurance company is going to prevent me from getting something that is helping my diabetes. It's sad to say but this insurance company would rather you become a type II diabetic so they can make more money off of you with all the medication you have to take verses giving the people what they need to prevent them to get to that point in their lives or potentionally die from the disease. I watched my husband suffer with diabetes and all the medication that he was on and unfortunely he didn't survive it. So I want to do everything in my power to get mine totally under control. But, with this insurance company here they would much rather you become a Type II diabetic so they can make more money off of you. My, My, My, what is this world coming to. All about the benjamins.

My dr 👨‍⚕️ f twenty years switched to healthy partners and the manager is awful - staff keeps quitting- I tried to complain but no one listens - twice went for early morning blood work and had to stand outside no one showed up for 20 minutes past my appointment time - the last time - got two reminders of my appointment- finally get in and they tell me they have temporarily suspended lab work - have to fast and go to lab coro - if I can get in before my follow up appointment- I said I got a call to remind me to come and she says it wasn’t me?!?! I hate to shop for a new dr but if I don’t hear back from regional manager - I may have to unacceptable how they treat seniors!!

Health Partners is terrible as profit over client centered service. Have Covid, did Virtualuwell, trying to get a Anti Viral. Was told only way to get a prescription is to been seen In person. Other companies don't play these games especially with such a dangerous disease. So I need to potentially expose people and physically come in? Does it have more to do with being able to charge for a visit? Going to escalate this to ensure Health Partners policies are called out as unfair, unethical and having no legitimate medical need other than causing vulnerable people more risk.

If you have something rare or unusual going on don't bother go private practice they won't even help you figure out what's going on if they don't find it a standard issue... With all of the Bureaucratic BS going on doctors can no longer practice medicine in big Box hospitals and partnerships... Everyone is far better off going back to private practice medicine where doctors are allowed to actually practice medicine.

Upon being denied an appeal for treatment at the Mayo Clinic, HP said "patient must be seen by an in network physician." Even though in a state of emergent high blood sugar levels, and in extreme ill health, I was made to wait three days for an appointment to see Dr. Siwadon Pitukweerakul. Yesterday, that appointment was simply canceled. The office said they could reschedule for a VIDEO appointment with the doctor in 6 or 8 additional days. The administration and the HP Specialty Dept. knew how sick I'd been. After 2 visits to the ER, and blood sugar levels into the 600's the only available "in network" endocrinologist canceled my appointment. Sadly this speaks volumes about the care of patients at HP. And after reading these other reviews, it's clear I'm hardly alone in this experience. Putting profits over patients is unethical and frightening.

Wish I could give negative stars. Their customer service is a nightmare. After spending over 30 minutes to reach a nurse regarding an urgent medical condition, the clinic staff refused to transfer me and then hung up on me.