HealthPartnersReviews of healthpartners.com

My daughter have emergency health partner unauthorized change my daughter provider & randomly choose stranger. I call health partner Tanika answer the phone and not listen what i need. I give all info to her but she said need doctor name, its clinic with all different doctor change evrytime i go there so i give her npi number for the clinic, but she said she can not do anything for me. I want to talk with someone else she put me hold.

I have/had been going to Park Nicolette (they are owned by HealthPartners) since 1984? I now live in another country. I went there just to have my hearing aids fixed under warranty and they decided to do a hearing test on me? I said why? I’m just here to have my hearing aids fixed under warranty and they told me they had to and it took about 5 minutes, then they fixed my hearing aids under warranty and then/now are billing me for the hearing test I did not want, need or have a dr order and they have sent it to collections. I told them over and over I did not want or need the hearing test and I was no longer their client, but they did not care and still billing me.

Very poor customer service. Billing errors with no accountability.

My wife had her eyes swollen. We reached urgent care around 10 mins before closing and the attendant said they stop taking people at 7:40. Not sure what urgent care means for them and why they have 8pm on their website. Not happy.

Since I cannot review virtuwell.com and health partners owns them, I will review HealthPartners multiple times with bad reviews. This crappy virtuwell.com website that says they can diagnose you for minor things can’t even prescribe you something for a swollen fingernail that is infected. I kid you not. I sent in 4 pictures of an infected finger from a fingernail hangnail. Pretty simple stuff and every time I send anything in and it doesn’t matter what; they have to refer you to the doctor. What’s the point of even having the website then? Just utterly worthless I looked up the name of their physician that does these online consultations, Justine G****** She has a superlative 2.3 star review rating at her home office. No surprise there.

The prior authorization process is hopelessly inept. We provided the data they requested in the form of progress notes and reports. Since the physician's cover letter didn't specifically mention those records, the claim was denied. They didn't even bother to read the data they insisted that we send. Over and over again working with them is a nightmare.

My husband has been in the hospital for about 2 1/2 weeks now 3 hours from home after having surgery. He will be bed ridden for about 6 weeks. He was denied aftercare treatment to go to a nursing/rehab facility, instead he was told to go home and get a home health nurse 3X per week. He needs a hospital bed with a specialty mattress that requires a prior auth which can take up to 14 days. The pre auth wait is outrageous, considering most take 24-72 hours. It would be cost effective to approve the bed ($855.00 per MONTH), it's definitely costing more than that for 1 night at the hospital. This could be why insurance rates keep going up, but the coverage is getting worse.

Just got a letter saying they were canceling my insurance due to non-payment. According to my bank all checks have been cashed with images of cashed checks on-line. Called and talked to a service rep. Very unresponsive. He said he'd check and see what happened, and would call me back in a couple days!