HealthPartnersReviews of healthpartners.com

I am writing to express our frustration regarding a recent interaction with your Membership Accounting Department. Unfortunately, our experience with two of your agents, JC and Chandler, was extremely disappointing. During our call, they were discourteous and abruptly disconnected the call while we were still in the process of asking questions. We are concerned about the apparent lack of professionalism exhibited by your representatives. It raises questions as to whether there are standard operating procedures (SOPs) or quality assurance measures in place to ensure a high standard of customer service. We sincerely hope that management will take appropriate action to address this matter and implement the necessary steps to prevent similar incidents in the future.

I already have 100 passcodes that I have no idea what they are and straight out of 20 hours in the emergency room care you expect another TWO the heck with that. Either call me or send me a text but I am through, done, not interested, disgusted with trying to communicate with another damn computer

I received blue chip for my 2 children, and they automatically assigned me to Health partners. I only had to deal with them for 2 months and NEVER AGAIN. Horrible customer service. no one seems to know anything. Always gave me a hard time even setting everything up. They had to refund me a month's payment which was close to $400, and it took them over 60 days to refund it!!!! HORRBILE do not do it!

health partners is trash. avoid them like the plaugue. advise to go in for testing, had to schedule out for 6 months. get in for the testing, it takes them almost a year to go over the testing and send me a cryptic message through what they call my chart app. Then i try, doesnt work through the my chart app, then they say i have to go online to access it. Never called me, never followed up, just send cryptic messages from my chart app. If you download the my chart app, it is not the right one, they say download the health parters app, then htey say you can not access anything unless oyu go online. The medication dotor sucks, they ask me what medication i would like to try. Well i am not the doctor, o do not know wha to try. When you are frustrated durin the zoom meeting they chuckle and laugh at you and smilled and never hepled, never sem like she actualluy cared. I had to run the appoinments, The experience there makes me understand why mental health is a crisis. They are not there to help you. They are there to collect your money from your insurance provider. No help what so ever. I will avoid health partners like the plaugue unless it is an absolute last resort. They will not communicate with oyur other doctors. If those other doctors reach out they will not respond. They will not do anything for your care. FInd someone else. DO NOT USE. I do not write reviews, but this was absolutly atrocious. Finally after 9 months another doctor had to reach out to another doctor which cost me money to set up an appointment. They made me feel as if i am the problem. ANother win for their pocket books. I will be filing a formal complaint with health partners which will absolutly go no where i am sure. I will follow this through only because i hope the next person that is worse off than i am finds the care they need.

I went in for a med check. My doctor would not re-fill my long term med unless I went in for a visit. I was with him for 20 minutes. He wrote the prescription. A week or so later I received bill for over $900. I've been fighting with them ever since. This was at the Stillwater clinic. They obviously coded it wrong. I'm still getting bills. Terrible and frustrating.

Terrible and wouldn't approve any of my medications or medicine after tooth surgery. It's was November 2023.

Virtuwell- is a concern as they don’t seem to understand severity of symptoms with their triage system. I was referred for having symptoms which were more concerning. This is ok and responsible, however, I was not informed until the next day. This is dangerous and when this was brought up they gave a canned response. Someone will be hurt using this service. It is like someone having chest pains and not bothering to respond in a timely manner.

I have had Robin Healthpartners Medicare insurance for year 2024. I didn't renew with this insurance because most of my Dr. did not fall within their WI network. All were deemed approved even though not in network. I do not recommend this insurance, they are trying to penetrate and get a foot hold in WI. They canceled my account on 12-31-24, technically the last day I have their insurance. I couldn’t use my remaining health dollars due to early cancellation on their part. DO NOT USE THIS INSURANCE IF YOU LIVE IN WI!