HealthPartnersReviews of healthpartners.com

I went to urgent care on 9/13, saw a Dr. Max. I was NOT feeling well besides my usual allergies that l manage very well yearly. He let me know that thinking the yellow mucus l that l was draining was a sign of infection was an "old wife's tale", having dismissed that he asked me to take off my mask open mouth wide and glance at my open mouth from a distance....very awkward moment. He sent me home with a nasal spray that caused me severe dizziness that l discontinued it on day 2. It is now 10/5, l still feel lousy and already got my $230 dollar bill for the visit and now have to go back in and be seen again because urgent care doctors cannot give follow up treatment. Why go to urgent care if doctors don't take a patient's visit seriously as long as they document spending 20-29 minutes which in my case was 10 minutes tops if that and bill is $230.00.

This is hands-down the worse insurance and healthcare delivery system available in my 30 plus years of adult experience. There is no continuity of care; even with serious health conditions, there is no consistent provider available or provider follow-up and patients have to spend hours on the phone attempting to schedule appointments - even urgent care, such as biopsies - with any random doctor with an opening, often weeks out. The burden of figuring out what is needed next - blood work? Biopsy? - and securing an appointment is entirely on the patient. I have lived in many different places and seen dozens of different doctors in my adult life and have never experienced anything like this. I’m not exaggerating when I say I didn’t know such poor healthcare existed in the developed world. I would honestly say you are better off foregoing insurance and just going to an emergency room rather than being insured by Health Partners. I was told by a gynecologist that a polyp found on ultrasound did not require follow-up; three years later, I was told by a radiologist that it should have been biopsied to check for cancer. When experiencing serious symptoms that indicate possible cancer, it took weeks to get an appointment, another week for an ultrasound, then hours on the phone over multiple days to initiate follow-up myself, scheduling a biopsy through an appointment line rather than hearing from the physician’s office, as is the norm elsewhere, and waiting another week for that. I have even had to call and ask about bloodwork and other tests that nurses and radiologists suggested were needed - no answer yet, three weeks later, if any tests will be ordered. My family also had dental insurance through health partners and after having appointments cancelled due to the pandemic, then cancelled because the dentist took an extended leave and another dentist was not available, I was then told too much time has passed and we were now considered “new” patients - and no dentists are accepting new patients. In other words, there is no dental coverage available and we have to pay out of pocket somewhere else - the company is an absolute train wreck and should be shut down.

Borderline negligence ..Surprise that they don't have more medical malpractice suits.. Go out of network if you value your health.. No wonder there soo many positive reviews..Glad I'm not the only one..

Horrible health insurance company! HealthPartners fight you on covering just about everything!

Tried making an appt for our granddaughter here. We are custodial grandparents for her. She is on MA due to her mother, our daughter passing away unexpectedly 5 years ago. So these corp as#%&*(& first and only concern was what insurance she had. We explained she is on MA (we are not). They informed us "we are not taking new patients now". I asked if they were not taking "new" patients or children with MA coverage? The response was "we are not taking any MA patients". What a bunch of as$#^*&(! Here we sit in the richest county in MN by household income, paying one of the highest state income taxes in America and a child with MA is being refused dental care by Health Partners! The Childs health insurance is issued by Health Partners and the clinic is Health Partners...but I guess the contract they signed with the state doesn't actually require them to see children who are insured on it?! Well this is only one Health Partners clinic. I was given the same unethical treatment at Health Partners Dental in Stillwater and another which location I forget at the moment. The good news is this is only one of numerous reviews of a similar type I will be posting today about Health Partners. I have already spoken to the MN Managed Care Ombudsman and am awaiting a return call. I think I will also contact our Governor and my State Rep too about this flagrant violation of the spirit and I suspect letter of the contract @&*%$# Health Partners has with the State of MN to provide medical/dental care to children!

I have had high PTH levels of 153 to 211 for the past six years and my doctors (including an endocrinologist) at Healthpartners don't care. I was told it was 'normal' after having Gastric Bypass surgery and basically my concerns and issues (extreme fatigue, etc.) regarding these high levels have been ignored and dismissed and nothing ever done about it.

I would not recommend health partners to my worst enemy,trying to get through to my prescriptions is all but impossible, talk to a rep every time,the rep don’t give a care, in’s agent talked me into this for lower cost, what good is lower cost if you can’t get your meds when yo need them, last order they dropped the ball and wanted me to pay extra charge for shipping, this order the site won’t take my login even with the help of rep. I am going back to Humana ,May cost a bit more but always got better service and on time

If I could give Health Partners a zero I would. I have been with them since they practically started -- when they Group Health. They were great. I would call for an appointment. A person answered. My doctor was scheduled. And whatever the problem was I got an explanation. Now, I can't even get an appointment and I am much older and in need for medical care more than before. I was on hold for scheduling 58 minutes two weeks ago and no one answered. No one ever answers. If I want to schedule my doctor, I can do so 2 months in advance only. In the meantime some tests came out needing attention and no one will tell me what they mean. The nurse says I have to talk to the doctor. The doctor is unavailable except in two months. My BP needs attention. I go from one doctor to another each one starting over again with new meds. Some have side effects. I try to get them tweaked, and now sent to a new doctor. This is ridiculous. This is the US, for heavens sake! We pay for this service. If this were a shoe sales operation, the people in charge would be fired and we would go elsewhere to buy shoes.