HealthLabs.comReviews of healthlabs.com

Run, don't walk, to another provider. If you go to the lab and they are unable to perform the test, this company will charge you as if the test AND analysis had been done.

Health Labs is a horrible company. Don't schedule a consultation with them after you get your lab results. You will select a time for them to call you and then they charge your credit card. 10 minutes later you'll receive an email that says they might call you a hour ahead of your appointment time or an hour after your appointment time...AND if you don't answer, they will still charge you for the consultation. NONE OF THIS IS STATED UP FRONT BEFORE THE APPOINTMENT PURCHASE IS MADE. I made my appointment at 11am and I waited from 11am until 12 noon and no call was received. I then called Customer Service to request a refund, and they refused. You can bet I'll be disputing this charge with my credit card company. NO BUSINESS CAN CHARGE YOU FOR SOMETHING THAT YOU NEVER RECEIVE. Intelligent people know that. I will never use this unprofessional company again. If they keep up this illegal behavior, they'll be out of business within a year.

We got Allergy Test and went to a local Lab on Friday 6/7. Today is 6/13 and no result provided. So disappointed

Ordered a black mold test on the 9th. It's the 29th and I still have no results. Healthlabs.com refuses to issue a refund. They are blaming me for not contacting the "right" person. There is no way the sample is still viable and they want me to keep on with this ruse. They are digging their heels in and are refusing to refund my money. Their customer service is daft.

Never ever use the service. They deliberately failed to disclose the 20% cancelation fee when I asked about canceling. I canceled 24 hours before my scheduled appointment because I located a lab that honored my STAT priority. Health labs could not. They said it could take up to 3 days for a platelet count. I only expect transparency and full disclosure of fee and penalties when asking about cancelation. It's a matter of business ethics. Best to use your local hospital lab like PRISMA.

Failed to provide all results. Kept saying they had to get a hold of the lab, but neither provided results. Paid for nothing. Waste of time. Cannot get a hold of anyone helpful. Waste of $$$

We have given them exam for my husband they have not been able to find the results between their system and labcorp from almost two weeks it is better if they don't waste time They keep repeating same non sense as procedure with no results

I am from the NW, I scheduled a few tests for my father which required fasting so needed to be early in the day. What I thought would be a simple process turned out to be a nightmare, none of the nearby labs had an availability till a week or 2 weeks out, when I tried changing to in home collection their system was broken 2 days straight, I lost complete trust when I asked for a refund and they asked for a 20% cancelation fee which was preposterous. I will certainly not be using Health Labs again