HealthLabs.comReviews of healthlabs.com

The only customer support they have is by text and it's AI. I was trying to get my results so I logged into my account.It required additional ID verification before they would let me into my account. The only support is by text which kept instructing me to log in to retrieve my order number. I would respond that I can't log in and would be instructed to provide my order number which could be found by logging into my account and round and round we went. Will never use them again.

They are expensive. I paid for faster service as I was getting troponin tests done to rule out a possible heart attack. I also got a full panel and urinalysis as well. They released the comprehensive blood panel and urinalysis in 8 hours. But the troponin they are refusing to release but they say I can pay an extra $50 after spending $300 to get my results expedited. So I paid for a blood test that takes 1-2 hours to process. It has been 28 hours and they refuse to release my results. Be careful they are just scamming money

No customer service

This experience was totally frustrating. I bought a simple BMP online and my account was debited by some entity called Analyte. When I called the site I had selected, they had never heard of me. A call to customer service directed me to a texting site which resulted in a massive back and forth trying to identify me and having no success. Finally, the person texting me informed me that she had sent an order to the draw site and I was set for 9:45 this a.m. When I got there, they had never heard of me and didn't know how to find out. I left and started a new text with a new person. Polite, but it ended up in me being required to make more phone calls and or texts at a partner company or to get a refund. It is worth the 29 bucks never to have anything more to do with these people.

I knew I was not going to get any help from Health Labs, so I made an appointment for Saturday January 3 at an Edina MN facility referred to me by Health Labs. I went to my 9:00 appointment at 8:45 with the confirm number given to me on the Health Lab login account. When I was call in for my appointment I was told that the number I gave them did not mean anything and that they needed an order. I printed all the information from the account at Health Labs, and the confirm number, but I could not be seen. I called Health Labs, but they only way to reach them is by text. I left without any lab work being done.

I live in NY and bought a basic CMP and B12 test. When I arrived at labcorp I was told I cannot used the purchased test because the order comes from out of the state and because of state laws they cannot accept it. I find it irresponsible for them to be selling this test online to New Yorkers when such a law exists. Additionally I had to take a 20% fee cut on my refund even though they are the ones that messed up.

I ordered several tests through this company. Ended up being billed twice on my credit card. Their customer service is through texting which I feel by itself is poor service, but person texting with me said there was nothing she could do. Suggested emailing company which I did several times with no response Involved my credit card company for fraud and they reversed the charges.

I ordered a mycoplasma/ureaplasma test. Fairly standard test. Except, upon further reading, I realized that it only tested for mycoplasma hominid and ureaplasma urealyticum. This was NOT made clear before ordering. And those are not even the most common species of those two genus. The test was going to cost $150 for incomplete information… So I called them to cancel the test. First off, they said they can only issue refunds over text? So I texted, and they said I could either put the money towards some other test of theirs, or take a 20% cut to cancel… 20% to cancel an order I had made less than 30 minutes prior. I’m guessing this is why they only do it over text, because my mouth basically dropped to the floor when I saw that. So yea be aware that they will falsely advertise testing. They sell incomplete testing using ancient technology. And be very careful what you order, because they will take 20% of that cost to cancel… claiming it’s some doctor fee for signing the order.