Health Coach Institute is a global leader in human-centered coach education. For over a decade, we’ve empowered more than 42,000 purpose-driven students to build confidence, master real-world coaching skills, and create meaningful careers doing what they love.
Health Coach Institute (healthcoachinstitute.com) has 1,088 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
healthcoachinstitute.com
Website
healthcoachinstitute.com
Category
Personal Care
Location
Boise, Idaho
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 43% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Really terrible experience with this company. Does not care about customers and unethical business practices. Fake and overpriced. Save your money.
Response from Health Coach InstituteApr 8, 2025
Hi Brad,
We have responded to your previous Trustpilot and BBB reviews. Please know that we care highly for our students, which is why we have to be fair to all of them with policies and could not grant the exception you were asking for.
Students have 30 days from their class start date to try out the Become a Health and Life Coach program and make sure it is a good fit for them. After that, they have agreed via the terms and conditions to make the remaining payments for their tuition.
Our Student Financial Services team did try to assist you with payment arrangement options. If you would like to pursue this, feel free to reach out to them at [email protected].
DE
De
I was really eager to enroll
I was really eager to enroll, but the enrollment representative was extremely pushy. For example, after I told her I would reach out if I decided to enroll, she called me back the very next day, which felt strange. A few days later, she called again—this time after 7 PM—still pushing for enrollment.
Despite repeatedly stating, "I will contact you if I choose to enroll," I continued receiving multiple follow-ups. This morning, I even got a text about enrolling. At this point, I’m not sure if the issue lies with the representative or the company, but it’s frustrating and off-putting.
Honestly, I feel borderline harassed. I finally sent a clear message this morning stating, "I decided to wait," yet the contact persists. Please, for the love of all things, stop reaching out! I ultimately chose not to enroll because I felt pressured, and that is never a good reason to make such a decision. I ended up blocking their number ;(
So yes, this review is 100% based on my personal experience with their overly aggressive agent.
Response from Health Coach InstituteMar 21, 2025
Thank you for sharing this feedback, and I’m truly sorry that you had such an unpleasant experience with our enrollment process.
We understand how multiple follow-ups after you've expressed your preference can feel frustrating, and I want to assure you that this is not the kind of experience we aim to provide. We take your concerns seriously, and your feedback will be shared with the team to ensure we improve how we communicate with potential students, making sure it's respectful, clear, and aligned with your preferences.
We’re committed to offering the support and resources you need, without feeling pressured, and we truly appreciate your openness in sharing your experience.
If you ever reconsider or have any further questions in the future, please don’t hesitate to reach out. We would love to support you in a way that feels right for you.
Thank you again for your feedback, and I apologize for the negative experience you had. We’ll work hard to ensure this doesn’t happen again.
SH
Shenice
The system barely works when finishing…
The system barely works when finishing lessons and still haven’t got a paying client yet.
Response from Health Coach InstituteMar 17, 2025
Hi Shenice,
Thank you for sharing your feedback! We're sorry to hear about the technical issues you've been experiencing. The progress on your account has now been fixed. If you run into any further problems, be sure to reach out to our Support Team at: [email protected].
BHLC now offers a Paying Client Guarantee! If you have not gotten a paying client yet, please be sure to check out the Paying Client course. You should have received notice of this via email.
Thank you again for taking the time to share your experience. If you need anything else, please know our teams are standing by to assist you!
JA
Jackie
I really enjoyed taking this course…
I really enjoyed taking this course with the Health Coach Institute. I liked how everything was broken down and there were worksheets for each lesson. The modules are easy to absorb because they aren't too long. The only thing I wish they offered more of is the skills labs. It would be nice to have those offered every week.
Response from Health Coach InstituteMar 14, 2025
Thank you for your kind words and for sharing your experience with HCI! Your feedback regarding additional skills labs is very helpful and we will definitely take that into consideration for future offerings!
TH
Theresa
Poor support!
The support is not there. I work full time and I asked when I signed up for this course about support and they assured me there would be. I feel like I was misled. My times did not match, usually, with your class offerings. There is not human support which is terrible.
Response from Health Coach InstituteMar 4, 2025
We're so sorry to hear that you haven't felt supported in your course, Theresa. Please know we are here for you and take your feedback seriously.
We aim to offer a variety of time choices for live events, but I understand that these times have not fit into your schedule.
If you have any questions about your course, navigating the Learning Hub, or simply need encouragement, please don't hesitate to reach out to our Support Team at: [email protected].
We'd also highly recommend utilizing your class Facebook group for continued support and connection with your peers and program mentors.
Thank you for taking the time to share your experience, and we hope we hear from you soon!
KS
Kristen S.
Habit Change Coaching will change your life!
I loved the structure of the program, predictable and sustainable. I loved the energy in each of the session- Stacey and Carrie are amazing teachers and mentors. The most valuable part of the program was the approach on root cause habit change and identity- so powerful and something unique!!
Response from Health Coach InstituteMar 4, 2025
Thank you, Kristen! We're so glad that you're enjoying the course and that the techniques are resonating with you!
PA
Patricia
I highly recommend this program
I highly recommend this program! I have found the online courses easy to navigate and the content being beyond what I expected! Everything is laid out for you, you do not have to reinvent the wheel, just follow the outlined content!
Very pleased and happy with my choice!
Response from Health Coach InstituteMar 4, 2025
This is an amazing review, Patricia! We are very happy you chose HCI as well. Thank you for sharing your experience with others!
GE
Goretti E.
Swift response and feedback
Swift response and feedback
Response from Health Coach InstituteMar 4, 2025
We're so glad to hear you've received the quick responses that you deserve, Goretti! If you need anything else, our Support Team is always happy to assist you!
