HealthCentralUSA.comReviews of healthcentralusa.com

Melody was instrumental in this review, I was awaiting my order anxiously, as I love the product I ordered and use it daily. I waited 30 days before contacting you because the web page stated "Orders take 14 to 28 days." Melody found out why my order hadn't been delivered and resolved it. My order was even "rapidly dispatched." I'm happy to report my order is on the way!

This company is fraudulent as they make their revenue on unfulfilled orders that they hope customers will not file chargeback claims against. At first you will receive confirmation for your order and that it will ship in 14-28 days. The point of the lead time is so that you ideally forget about your order. If you remember about order months later, you will go to file a Chargeback Claim via a dispute with our credit card provider. HealthCentral has 90 days to respond to the claim. In that time they will tell the credit card company that they reached out to you to reconcile and that your order will ship soon. But, they never actually send you an email (they lie to the Credit Card company). Since you don't respond to the email they never sent, they then tell the Credit Card company that you didn't respond to the claim and they will win the dispute. This is where most people drop off but you must be vigilant. Legally you still have recourse. Call your credit card provider to escalate. They will send you a letter confirming your intent - you must sign and return this letter. From there you will get the provisional credit again and they case is back open and you will get it resolved if you just stick to the facts. Enough chargebacks will impact these scum of the earth people running Health Central USA.

Great customer service when I reached out. However, I had accidentally indicated local delivery rather than out of state shipping. I got an order confirmation email, but then my order was never shipped and no one reached out to let me know for over a month. I only learned of the issue when I contacted customer service.

Horrible experience with this company. I placed an order in August it is now technically November and they have yet to ship my order out because they are “out of stock” even though they are still advertising it on their website and you’re still able to purchase except you will have to wait an extremely long time. Now their NEW restock date for my order is November 22, 2023. When I originally placed my order August 21st 2023. That would mean I would have waited 3 months (or more if they change the restock date AGAIN) for my order. That’s crazy. Every time I email to get an update I am told a different restock date. So disappointing. I would not recommend.

Tracy answered my email request in a timely manner and she was very helpful.

I have not received anything but a confirmation! Nothing has been sent and no tracking has been sent! Is this place a scam? I can’t reach anyone thru email to get information On my Order #139904. After weeks of trying to contact them, they did sent me a refund for my order.

I received an answer usually the next day.

I ordered an item that was out of stock and I selected the wrong shipping method. Tracy in customer service identified the issues and promptly communicated with me to advice. She provided an estimated re-stock date and refunded the money. Honest and prompt response makes HC a trusted business for me. Thank you