Anonymous US U.
Highly Caution Against ordering from Health Central USA
Update: To respond to your question, my order number is 130348. However, if you do not follow up or resolve the situation, then I will report it here. I'll only update this review when I actually hear from you. Original Review: I had an extremely bad experience with Health Central USA. I placed a $300 order for fish oil supplements in September 2023. They advertise 2-5 day delivery for Domestic orders. They did not ship my order for over a month and did not notify me of any delays. This resulted in not having my order when needed, the order arriving well after its due date, disappointment and confusion, and substantial hardship and cost associated with having to ship items to the intended recipients after they had already departed. Health Central USA’s website says that we can expect to receive “Domestic orders within 2-5 business days” and “International orders can take up to 2 weeks”. This was a domestic order. However here’s what happened: - Health Central USA did not ship my order for 5.5 weeks. This was despite the fact that Health Central USA’s website says that customers can expect to receive Domestic orders within 2-5 business days and International orders in 2 weeks. My order was domestic. - I did not get any communication about the delay. - I did not know that my order was delayed, why it was so late, or how long it would be delayed. - After 2.5 weeks with no delivery, I was the one who contacted Health Central USA to ask why my order hadn’t been shipped. - There was no acknowledgment that HCUSA was very, very late to fulfill my order, or of the problems this caused me, for me and other customers. The only thing HCUSA’s rep offered was to cancel my order. I did not want to cancel the order; I wanted the order that I had paid for weeks prior, and for you to try to comply with your advertised timeline. If you can’t comply with the timeline on your website, you are at least expected to notify me if things are not going to be fulfilled for over one month. This does not seem unreasonable. - Then, HCUSA missed the second deadline that its rep gave. She said that the company would fulfill my order in “one or two weeks”. This was on September 28. - I didn’t cancel the order, and once again, Health Central USA didn’t fulfill the order until almost a month later, another two weeks after your corrected date. - Again, there was no outreach to correct information that the HCUSA had given me. - Health Central USA’s website says that customers will “Always know where your order is with alerts and 24/7 status access.” This did not happen. - Ultimately, it took Health Central USA 8x-20x times longer to ship my order than it should have taken. Timelines are important, even if this wasn’t a gift. Even if you can’t meet a stated timeline, 40 days is too far off from 2-5 days. This causes very real problems and high costs for customers.
Response from HealthCentralUSA.comApr 21, 2024
Updated Response: Hello! Please see our Why Us page as it gives FAQ's that cover a lot of your questions. Thank you! Origianal Response: Hello! We're sorry to hear about your experience. Could you please update your review with your order number? We'll assist you as soon as possible. Thank you!