Health StreetReviews of health-street.net

There was significant difficulty completing the background check process, specifically with uploading a photo. I question why a photo upload is required when you already have a copy of a valid driver’s license. Obtaining technical support was not easy, and the purported tech support did not stay with the applicant to ensure the process was completed. The report itself was very verbose, and the format was tedious to read. I did not need six pages of possible background names (twice). It would have been helpful to provide a concise summary at the beginning of the report. The table indicating areas of concern is not clearly structured. Additionally, one of my applicants had several offenses, and it would have been very helpful to have a clear summary of those items. It was also unclear which offenses were cleared and which were not. The applicant informed me that he still owed outstanding court costs and fines, but your background check did not disclose this important information. Overall, I believe I could have found out as much as Health Street simply by searching public records online. There was nothing distinctive about the report that justified the $200 cost. Based on this experience, I do not believe this service represents a worthwhile investment.

Took a full week to get results. Called twice and received great customer service. Third time I called the rep was dismissive, abrupt, and condescending.

The Ada Oklahoma location broke the chain of custody. Then continued to process the analysis. Both techs were literally not following guidelines and procedures. The spectral machine was broke. Also the tech broke the seal on my sample and said” i can just pour it into another cup”. Then they sent me an email saying that my sample was non negative. The chain of custody was not even followed.

Too expensive.

Health Street sent me to 5 different places to do a random BAC test. The first 4 places were not able to do the test because there machines were down or they were understaffed. Before Health Street sends employees to testing locations I think it would be good for them to call and make sure that the location is able to do the test. I wasted a full day, 2 opportunities of decent paying loads, a full tank of fuel, and a whole day lost. Thankfully there are some people that were able to help me get this issue figured out, but y’all can do better..

The sample was mislabeled the test was cancelled and we were not notified. Then when the test samples showed available I get an error message still haven't been able to see the test results.

Sent me to a location that had moved 8 months ago. When I called to ask if I needed an appointment they said it is walk in (but walk in ends an hour before closing, which they did not tell me). No QR code on the confirmation email, though the email says, 'here is your QR code.'

We purchased an instant urine pre-employment screening. We received a report 5 days later with no explanation of a positive result after the prospective employee spoke with the doctor about a prescription.