Health StreetReviews of health-street.net

We paid for a 10 panel instant test on Friday 4/21/23, in order to get one of our technicians cleared for a jobsite for Monday. Instead of the 10 panel, a 5 panel regular test was issued through the QR code. After a few calls back and forth, the glitch was found on your end and was said to be resolved immediately. During the time you guys were trying to recertify the error, a 2nd charge showed up on my account for the same test. My tech went back to the testing center and waited till the close of the facility for a new QR code to be issued, and was not able to get a retest done before they closed. We had to secure a test through a different company, in order to meet Mondays deadline.

It took three weeks to find out we had an invalid test. Several calls without good answers and I was told they would dive into it but failed to reach back out to me.

We had an employee report for testing on 10/31/2022. I received notification that sample was collected and to expect results within "24-48 hrs for negative results (approx 2-5 days if non-negative)". On 12/20/2022 I followed up. Followed up a second time on 1/3/2023. On 1/5/2023 I was informed that the MRO did not receive COC. Without prior contact to me Healthstreet issued a (second) invitation to the employee to report for testing - at approx. 4:30pm. This violates our protocols, as persons selected for random testing have 1 hour to report which in this case was impossible since the collection site was 45 minutes away and closes at 5:00pm. Many mistakes were made. Poor communication. Slow response to my inquiries.

Good morning, I sent my crew in for a random hair follicle test to; Med One Care 413 Owen Dr. Suite 202 Fayetteville, NC 28304 There were 6 men total. 4 of them had sufficient head hair to test, two of them did not. As you can see on the attached invoice I selected and paid the additional $25 for two of them to receive the body hair testing. Unfortunately, all 6 of them provided body hair specimens and no head hair was taken. It is well known that body hair testing is not as accurate as head hair. This testing facility did not test per my order attached. Also, we have individuals admitting to using and their results came back negative. Please help me understand what happened here. Invoice Number 128857

Did not perform all services paid for. Slow and inaccuratevtesting

Quarter random drug test is called quarterly because it’s happening every 3 months however in health with this company you will get it every month

You did not watch the employee while the drug test was given.

Terrible service all around. The collectors made errors and caused delays on the first 2 employees that I sent for testing with your company. Both caused delays on their ability to go to work. Then your customer service team is rude, abrasive and unhelpful. Don't bother calling for assistance, they don't do anything to help.