Health StreetReviews of health-street.net

- Poor customer service agents, who are not friendly or wanting to help you. They speak rudely, and generally have a poor attitude over the phone. - Clinics listed on HealthStreet are often times not up to date with their hours which causes issues for the employees who are going for the testing, this falls upon HealthStreet to display the correct hours since you are the ones who display the clinic - Clinics listed and booked with HealthStreet often times decline employees for services, once the employee has already arrived at the testing location and has a booking confirmation in hand. This is extremely frustrating and it falls on HealthStreet to list the correct clinics, if a clinic does not perform the testing it shouldn't be listed. - Invoices are often times incorrect.

My driver brought in our Federal Chain of Custody form and your collectors refused to use it. I asked the person who answered the phone to give the driver the employers copy of the COC and BAT form. She said she would. She did not. Now we do not have the copy of the form that is prescribed by the DOT and the electronic copy is illegible and unacceptable. I will not be using your services again.

Our employee expected to fail this drug test. They admitted to using recently. Yet, all his results cam back negative. Much wasted time and money for false results.

Online registration - selected the Alpharetta location closest to our work address, then was asked to select the type test we needed, breathalizer non-DOT. We received email with location address. Arrived at location, was told they do not perform breathalizer test. had

I’ve had to call 4 times in two days just to get a receipt of my payment. I’ve spoke to 3 different people on the phone and they all said they were going to send it but they never did. I finally talked to someone who was able to send me a receipt, but the receipt only shows the total amount paid. This receipt does not show actually what I paid for. I don’t know why I cannot get a itemized receipt, so I guess that’s something that this company needs to change. other than that everything has gone OK . I just don’t like how I had to call 4 times just to get a receipt of my payment. Thank you

the process took longer than what was expected

Driver went in for test on 12/27/22, results not received until 1/5/23, No initial chain of custody provided. This is not the first time for this type of delay.

Results took entirely too long. Test was done on 11/23. Initial call to inquire on 11/29, CS rep just responded with due to the holiday. I called back on 11/30 and was told results were read at 10:00 am that day but still no result provided by end of day. Called again on 12/1 and CS Rep, Ryan, was helpful. Contacted the lab and learned the MRO needed to speak with the employee. No idea why it took so long, why was I not kept informed all along. Why did I have to call back so many times. Not a happy customer. Not sure I will use Health Street's services again.