Health StreetReviews of health-street.net

The MVR test still hasn’t come through and was never run on the initial reporting

Worst experience ever. First swab taken 2/5, second swab taken on 2/15/2021, and no results as of 3/9/2021, definitely not 5 - 7 business days. I have made no less than 12 follow-up calls for the legal DNA results and still do not have a solid time of when it will be ready. EVERY person who indicated they would send an update to me did not keep their word. The reason for delays have been the weather, swab were taken separately and lab needs to confirm how to match, and then a request for nationalities. I spoke to a customer service agent, a supervisor, and a manager without any resolution.

I chose Health Street because there website stated a 24 hour negative drug tests and 2-5 day positive drug tests. It has now been 7 days and I have not received my results. The company has not communicated once, in any way, to let me know that there has been shipping issues or to give me an expectation on when I will receive the test results. I no longer need the drug test results and they will not refund any portion on my money. Stay away

If I could give them zero stars I would. I spent my entire paycheck to do a paternity test for a legal case which ended up being dismissed. I had to go hungry for two weeks just so my three children had what they needed and health street wouldn't even try to help refund any of my money even though I didn't get the service done due to the other party in my case. Heartless and hateful corporation. 325 dollars is just gone. Thanks healthstreet!

I had several issues, when speaking with the first representative I expressed I wanted to start an account to be billed and he said that would not be an issue and he would email me the information and I could sign up the employees I needed tested. I completed the forms and returned them and I was unable to add the employees without payment. I had to call and wait to speak to Lewis again and he explained that was not the procedure and I had to pay upfront for one and then call back and tell him when that payment was completed and then I could be invoiced for the others. That could have been explained in the first call. So three calls. Then I get an email that our employees sample had been received and was on the way to the lab. I had ordered and paid for the instant testing. So I had to place another call and then explained that it need additional testing. That was not explained in the email. So far two of three instant that were ordered had to be sent out. We paid extra for the instant and are having to wait with our employees off work waiting for results. Also, the time you have listed as a closing time for the testing location is 5pm. Monday our employees got there at 3:30p and it was closed. I called and confirmed and I was told 5p. On Tuesday they got there at 3pm CLOSED. On Wednesday the nurse doing the testing told the employees she leaves at 2pm. All around it has been an unpleasant experience to get our employees tested.

I requested and paid for Instant drug tests (I was told I would have an email with results approx. 1 hour after drug test) for Tuesday (11/10) morning testing for two installers. I just received the results today, Thursday afternoon (11/12/2020). I called Health Street on Tuesday (11/10) to check the status of the results since it had been 4 hours since the drug test. I was told that the test came out positive and were sent to the lab. I was told the installers were told they came out positive and that the test would be sent to lab which was not true. I ended up having to send my installers to another testing place to get instant results on Tuesday afternoon so that they could start the installation job on Tuesday. I paid for instant results and received negative drug test results 2 days later. I was charged for a service that I was not given. Yet, nothing has been done, no credit for fee paid or apology given for this error by Health Street.

I’m not sure how they have 4.5 stars. Probably paying people for good reviews. Worst experience I’ve ever had with getting a uscg drug test. I followed all the instructions perfectly and was refused service when I got to the test site. Then they tried to tell me they do not give refunds. I threatened to stop payment on my cc and then all of a sudden they were able to refund me. Terribly unethical business practices!

Terrible customer service, they charge your card whenever they want without asking and have a no refund policy even when they don't complete the task you paid them for. Its absurd.