Christy B.
Healing Frequency Generator: Buyer beware on this one!
Buyer beware on this one!! I ordered a Healing Frequency Generator which was sent within a reasonable time. I was concerned when I opened the product because it was not very well constructed. It had an unprotected circuitry board with a micro USB power port exposed. I learned how to operate the device after reaching out 3 times to clarify the instructions and diagram, which did not match the device. (However, customer service was very responsive, quick and communicated clearly.) Finally, I felt I was using it appropriately and having some benefit. Unfortunately, the cord is rather short, as I have seen other customers post complaints about, and ithe device slipped from the bedside table. As i feared, the shoddy construction could not survive a soft bump against the mattress and soft carpet!! The exposed micro USB port was loosened by the USB jack attached and bent. I gently pressed it back down into place but it just fell off. I could not restore contact power again. The website advertises a 1 Year warranty. The incident occurred after 2 months of my ownership. I contacted them, told them I'd like to return my device and have it replaced, and asked how to go about that. I expected to pay the shipping to them. They informed me that I was past the 14 day return window and advised me to find an electronic technician to get it repaired at my expense. I DO NOT recommend this company nor do I recommend the product unless the buyer is willing to treat it like fragile glass and gamble on its destruction with regular and gentle use. Money NOT well spent!


