One-flight C.
Sorely disappointed in both the service and the absence of features
I'm a healthcare provider and had been paying for Vagaro's practice mgmt features + Squarespace (host). Costs were adding up, so the price I was quoted by heal.me sounded like substantial savings. I asked quite a few questions about whether heal.me would be adequate for my needs across medical, functional medicine, and aesthetic service lines and was reassured, that yes, heal.me can handle all of that. I was shown a chiropractic website, which certainly suggested platform functionality with respect to medical services, and I was promised "white-glove" website setup + professional SEO for a setup fee of $650 + a monthly fee of $79 + Square/Stripe fees for payment processing. I was super excited about the new-and-improved website, better search rankings, & price. Holy heck. I was not prepared for the amount of work I had to do and have been disappointed in the dearth of features. First off, I had to download and copy each visit note and other pieces of documentation individually and save them, only to find...THERE IS NO PLACE TO UPLOAD ANYTHING on heal.me. There is ONE general intake form, and no other forms or files can be attached to the client chart. No pre-/post-treatment photos, no lab reports, NOTHING can be uploaded/attached. I was stuck storing a bunch of spreadsheets on my own device for each file I had to export from Vagaro . There is a free-text space for client notes on heal.me, but it isn't a template - just a blank space for free text. There is no way to communicate securely with clients via heal.me, and this is a very basic need. I inquired via e-mail about secure communication (no client portal), and I was told to just use my own email account to communicate with clients. I can send encrypted emails, but the messages and data are not secure when the client returns the forms to me so this is not a solution. Furthermore, regardless of which of my service lines my client wishes to pursue, s/he receives the ENTIRE combined intake form because only one form is allowed. Several clients have expressed being baffled by answering questions completely unrelated to their service line and treatment plan. As for the "white-glove" setup: It wasn't. I spent approximately the equivalent of a work week rewriting content. The team I was assigned was highly responsive, but they only created a very basic website and then apparently had an AI bot fill in the copy. My bio had absolutely NOTHING to do with my own background or approach to care, and they discarded my tagline and made up a new one that was generic and lacked appeal. This week, since I'm finally finished completely re-doing my entire heal.me website, I had some time to look at the SEO. My Google ranking has fallen off since I made the switch to heal.me and I've had no lead conversions from my heal.me website in that time. Not one. Now I know why. The heal.me sales rep low-key insulted my original website, pointing out various elements that he said the heal.me pros could refine for improved lead conversion. My amateur attempt at SEO was considerably more thorough and provided higher search ranking. There was very little effort put into the SEO at heal.me. One basic term per category. No creativity or attempt to capture similar terms. Additionally, I had a blog on my website and heal.me doesn't allow for this so I had to manually relocate my entire blog to a publishing platform, which was another huge pain. The longer this goes on, the more irritated I am at the nearly $1K I will have spent on a couple months of web hosting plus all of the wasted time and energy. I wish I'd never made this move and worse, I just spent another 80 hours outside my regular work schedule, including a couple of all-nighters, moving everything back to Vagaro so I can enjoy full function under one umbrella. If you need only the simplest web hosting and booking, heal.me may be an affordable fit. I recommended them this week to an aesthetics pro for whom this platform will be an adequate host and booking site, and I've offered to re-do everything for her as I did for myself. If you need to chart on patients/clients, to communicate securely, or to be able to offer multiple intake/consent forms or upload labs, photos, or anything else, you really should look elsewhere. Update: The founder, Max, has reached out to me repeatedly this week and I finally had time to respond via e-mail tonight. I've edited a couple of sentences in my review for clarity and to ensure accuracy. To his credit, Max offered to refund a portion of the cost. I really do wish I could give a higher rating. It isn't my intention to be unkind or disrespectful, but I never would have switched to heal.me if I had been aware that the platform is primarily useful for booking + a basic website that I'd have to revise almost entirely.
Response from Heal.meJan 22, 2026
Hi Stephani, thank you for taking the time to share such detailed feedback. I’m genuinely sorry that your experience ended up being so frustrating. That was never our intention. I do want to clarify one important point for future readers. Heal.me is a booking, website, and practitioner discovery platform - not a full EHR or enterprise practice management system like Vagaro. During our original demo call, we walked through what the platform is, how it’s typically used by practitioners, and answered the specific questions that came up at the time. For the sake of transparency, we retain a full, unedited recording of that call, which anyone can view here: https://grain.com/share/highlight/C38RDDwe4DamAnacB6zKzPdVaepYWoUeVUPNMNZT Some of the features described here as “not existing,” like bulk client uploads, do in fact exist, and we would have been more than happy to walk you through this or upload them for you had we known this was causing friction. Regarding the website itself, you initially shared that it looked great and you were happy with the first draft, and that you had received positive feedback from friends. Your site was published for less than three weeks before you decided to move back to Vagaro, which is understandably a very short window to see meaningful traffic or SEO impact. I truly wish this had worked out differently, and I appreciate that you acknowledged that you are still recommending this to other practitioners who don't require a full EHR system. If you ever want to discuss this directly, my door remains open.