Cheri O.
My aunt Bonnie Fields ordered over $100…
My aunt Bonnie Fields ordered over $100 worth of underwear and other products about a month ago for her and her sister Geraldine Harris. The lady who originally took the order was SO nice and helpful, told her that she was also sending out a box of samples of other products to try such as bed pads, wipes etc, which never came. My Aunt called back to ask about it and was treated rudely by a man that she spoke with, like he was annoyed that she was calling. First said we had already received the package on Aug 19, which we didnt, then said it was tracked somewhere in Oklahoma. Told her he would resend, but if we didnt get it this time they would not send again. So rude! You lost what would have been a great re-ordering customer.
Response from HDISSep 7, 2021
Hello Ms. Owens, I apologize for this experience, it is our goal to treat our customers as family and we offer a 100% Satisfaction Guarantee. I am going to have a member of our customer service team reach out to you and hopefully we can get this corrected! The orders that I'm seeing in our system do show as confirmed delivered by the carrier - and we want to make sure that you have the product and are taken care of. Thank you. -The HDIS Team


