HDISReviews of hdis.com

I called HDIS after my grandmother received what looked like a past-due bill. She was frustrated and wanted to cancel her account, and honestly, I couldn’t blame her. I just wanted to pause things until we could figure out what happened. When I spoke with Carrie, she calmly took the time to review everything. We ended up discovering there were actually three accounts in the system, which explained the billing confusion. She didn’t rush me off the phone or make it feel complicated. She walked through it step by step and helped reorganize the account so it finally made sense. Caregiving can feel overwhelming at times, especially when paperwork or billing issues pop up unexpectedly. Having someone patient and kind on the other end of the line REALLY matters. What stood out most to me was how Carrie handled the call — with professionalism, but also compassion. She even acknowledged the work I do as my grandmother’s caregiver, and that small moment of recognition meant a lot. What started as a frustrating situation ended with clarity and relief. I’m grateful for the help and the understanding I received.

The customer service representatives that I have had the pleasure of talking to on the phone. Have treated me like a member of their family. Including Kerrie, Joy, and Lika. I started using this company in 2002. Then reunited with them in March of last year. After stopping use for a while. I use them for me. Being that I am someone who uses a wheelchair, and has other complex internal medical issues that are related to my back. That require the products from HDIS. That I get in my personal delivery plan. Although one of them is just the Tena ProSkin Bodywash & Shampoo. Nothing related to the other stuff. It’s just a shampoo/bodywash that I grew to love. When I first started getting it. Because of my special scalp condition. Plus I love it on my skin too. It saves money from having to buy it at the store. When I get low. I don’t ever run out. Because by the time I get down to my last bottle. My next shipment of them is coming. I get a case of five bottles I think. With every delivery. Delivery is always on time. Unless during the wintertime. There is some weather delay in between Missouri, and the state that I live in. For my personal delivery plan order. To get to me. It takes three days usually. For my personal delivery plan to get to me. From HDIS. If a product is damaged/wrecked in transit. The company makes it right for the customer. No questions asked. Mail-in orders for me. Takes a week to get to them. Before it can be processed. But, sometimes. It’s a good thing. Unless I need it right away. Then I phone it in. Sometimes they do ship them out on the same day. Depending on what time of the day. That I call them. I can say overall. Using HDIS as one of my preferred healthcare supply companies. Is a lot better than going into a grocery store/drug store. To get the items I need.

I've been using this company for over 3 years now. Not only do they have excellent customer service but other companies should find out who they use to train their employees. I have never dealt with a company whose employees are EXCELLENT at their job. Every positive adjective could be used to describe these people. Happy, Nice, Sweet. Friendly, Helpful, Courteous, Kind, Professional, Knowledgeable and Timely. I will continue to use this company over and over again. They treat you like Family. And send samples of their products for me to try and don't charge me.

ALWAYS TOP NOTCH SERVICE! My mother has been with HDIS for 2years and they have always treated her like a queen! Just got off the phone with Robin, then Diane, and then Jill...each one could not have been sweeter and so helpful in every way.. Such a joy to speak to them! Keep up the great work girls :)

Outstanding and respectful Customer Care when I had a sizing issue. I look forward to working toward a successful resolution moving forward.

Had to call HDIS today after hubs told me the’d. Called but both he and the caller agreed not to wake me up to talk. I spoke with the person who answered the phone Nicki from whom I got good and bad news. Bad news stated that what I had ordered had been discontinued and was to offer me a replacement. I ended up getting the offer for a year. It’s good offer and it was good news. I am very pleased with Nicki and her patience with me and her great offer Thank you Nicki!

Robin was especially helpful in a complicated situation. But she handled everything with efficiency and humor.

The people so help full I got my order and everything I order abd they help we with us what I need thank you so Much