HDISReviews of hdis.com

Not overly impressed so far. Started using this company in February of 2024. First order seemed smooth enough. That being said, getting another order has been a nightmare!!!!! 12 times my doctor office has faxed and/or called hdis. Finally get things straightened out and confirm shipment this morning, only to receive a call that Medicaid needs a prior authorization and hdis missed doing that. I have spent far too much money out of pocket just this month alone. Nobody will reimburse me either. Hdis, you really need to step up your game!!!!!

HDIS customer since 2016!! NEVER ANY PROBS! till nNOW! Dec ordered 3 cases daywear.12/27 openedpkg to see "dirty looking" paper underwear-dirty pale lavender or whatever color. Called!! #1 some customers wanted colored underwear to "feel feminine." #2 time. "yes we did a survery of 5K customers!" think agent meant 50 or 500.....but 5,000 fo rthe daytime? I repeatedly told EACH agent......retired Mrk Mgr.......changing high selling item to how eer ## ---I did not get a survery!!! Putting on paper underwear no matter what "dyed paste;lL' does NOT add "feminine" feelings.....we are wearing PAPER that we urinate in then throw away It is NOt soft like "normal cottton/silk"---nor a "match set w/bra" I was NOT surveyed. Then....the breakingout on stomach and back upper buttocks. I do NOT have skin allergies. Called MD. Benadryl. not good enough. Healing cream (not cheap) Eucerin does work. Before? MISERY!!! Asked last HDIS phone agent---'have U seen these?" NO.,well I will tell you each looks "dirty: right out of the pkg....a pretty pink underwear on front pkg =s a dirty lilac -rough feeling while putting on AND once on body. +++ DOES NOT HOLD THE NORMAL AMOUNT AS USUAL PRIOR WHITE UNDYED DAYWEAR. "we have noted all U have said"....so what? Customers request then manufacturers choice to dye NOT......whoever did the chane..YOU PUT ON A PAIR AND TELL ME HOW IT FEELS.U TELL ME U FEEL MORE FEMINIINE WHEN U PUUT OON UNDERWEAR AND COVER W/UR CLOTHES . FED UP.......waws sent 3 other types to try to switch to which tha has been par to this weekends' gameplan, WILL SAY THIS--HDIS STAFF IS AND ALWAYS HAS BEEN DEDICATED TO CUSTOMER SATIS FACTION AND DO ALL THEY CAN TO GET ME SATISFIFED THRU OUT THESE YRS., BEST CUSTOMER SERVM ,UNDERSTABNDING OF THE UNCOMFORTABLE LIFESTYLE: INCONTINET ADULTS LIVE., THAT IS GREAT..DYING UNDERWARE WITHOUT NOTIICY ALL BYUYERS OF THAT DYED UNDERWEAR IS NOT GOOD MNAKETING NOR CUSTOMER SATISFACITON.......THEN"FIBBBNG" TO LET CUSTOMER ON PHOBNE ALL SORTS OF :DRIBBLE INFO."

For the most part you are a good company and have good products I just think your prices are too high for my budget. Number 2, I do not like your website for ordering. It is easier for me to order that way as oppose to chat and phone but it is troublesome everytime I go to use it, but I plug on never-the-less or forget it and purchase somewhere else. Those are my reason for a 3 star. I am Barbara's husband and caretaker and do all her ordering and purchasing of her needs from you and others. Steven Gordon

had to reorder twice.and shipping could be much faster.

I find the website a little difficult. Iknow exactly the product I want, but have a hard time locating it.

The Tena pants are very good, but the price seemed to be way too high! A box of other brand packages of 32 are only about $15.00 and these were $51.00. Was i priced right? I would otherwise give them 5 stars. I'm afraid I won't be able too order any more at that price.

I asked that the shipment be sent to the home address and it went to the post office......

your to expensive