HDISReviews of hdis.com

Outstanding and respectful Customer Care when I had a sizing issue. I look forward to working toward a successful resolution moving forward.

I have been using this company for a long time, however, the last year things have gone downhill. It seems like every month or every few months their product line changes and we are randomly sent a different brand of diapers. Every time this happens the quality of the diapers gets worse. I have tried both of the diapers they offer in my son's size and they are horrible. My son wakes up every morning soaked in urine. Every morning I have to clean him up before school because he is soaked. The underpads do nothing to protect the bedding and I have to wash his bedding daily. I'm ready to look for a new company that offers better brands of diapers, this is ridiculous.

HDIS customer since 2016!! NEVER ANY PROBS! till nNOW! Dec ordered 3 cases daywear.12/27 openedpkg to see "dirty looking" paper underwear-dirty pale lavender or whatever color. Called!! #1 some customers wanted colored underwear to "feel feminine." #2 time. "yes we did a survery of 5K customers!" think agent meant 50 or 500.....but 5,000 fo rthe daytime? I repeatedly told EACH agent......retired Mrk Mgr.......changing high selling item to how eer ## ---I did not get a survery!!! Putting on paper underwear no matter what "dyed paste;lL' does NOT add "feminine" feelings.....we are wearing PAPER that we urinate in then throw away It is NOt soft like "normal cottton/silk"---nor a "match set w/bra" I was NOT surveyed. Then....the breakingout on stomach and back upper buttocks. I do NOT have skin allergies. Called MD. Benadryl. not good enough. Healing cream (not cheap) Eucerin does work. Before? MISERY!!! Asked last HDIS phone agent---'have U seen these?" NO.,well I will tell you each looks "dirty: right out of the pkg....a pretty pink underwear on front pkg =s a dirty lilac -rough feeling while putting on AND once on body. +++ DOES NOT HOLD THE NORMAL AMOUNT AS USUAL PRIOR WHITE UNDYED DAYWEAR. "we have noted all U have said"....so what? Customers request then manufacturers choice to dye NOT......whoever did the chane..YOU PUT ON A PAIR AND TELL ME HOW IT FEELS.U TELL ME U FEEL MORE FEMINIINE WHEN U PUUT OON UNDERWEAR AND COVER W/UR CLOTHES . FED UP.......waws sent 3 other types to try to switch to which tha has been par to this weekends' gameplan, WILL SAY THIS--HDIS STAFF IS AND ALWAYS HAS BEEN DEDICATED TO CUSTOMER SATIS FACTION AND DO ALL THEY CAN TO GET ME SATISFIFED THRU OUT THESE YRS., BEST CUSTOMER SERVM ,UNDERSTABNDING OF THE UNCOMFORTABLE LIFESTYLE: INCONTINET ADULTS LIVE., THAT IS GREAT..DYING UNDERWARE WITHOUT NOTIICY ALL BYUYERS OF THAT DYED UNDERWEAR IS NOT GOOD MNAKETING NOR CUSTOMER SATISFACITON.......THEN"FIBBBNG" TO LET CUSTOMER ON PHOBNE ALL SORTS OF :DRIBBLE INFO."

They are grossly incompetent in dealing with insurance, at least my own Medicaid coverage. They just can't ever seem to get anything right, from taking the right office phone number to garbled and unclear requests to doctor. Fail to provide detailed, accurate information to me as repeated requested so that I could try to avoid further miscommunication. I have spent literally perhaps 20 plus frustrating hours over several months on this latest renewal attempt and have gone without supplies for months. Worse, they have alienated my doctors office, eaten up a lot of my doctor's and nurse's time, who are now unresponsive. REPEAT problem I thought if I just saw it through once, surely the renewals would be easier. Not true. I will never willingly deal with them again.

I am beyond disappointed. This use to be a good company. Not sure what happened. Not sure where to start. They no longer carry the Attends Youth, best diaper hands down. Okay, that's not their fault. I've been trying to get my daughter's supplies for a month now. Finally......10 phone calls later. I had to ask to ship whatever they had. Three more phone calls. They send a partial order because they didn't have the underpads. I get the order today. The diapers are NOT what I requested. My daughter can't even fit the damn things. I don't understand and I am exhausted. Time to look for another company.

4 months in a row of issues with my child's order. Every and I mean every time I call, which is multiple times each month, the first go to is "I'm sorry but our new system". After more than a full quarter don't you think you'd figure it out? Meanwhile, this will be the second time in 4 months that we will go a full month without getting the services we're supposed to. Totally lost and I feel badly for the customer service reps, they must hate going to work.

Had to call HDIS today after hubs told me the’d. Called but both he and the caller agreed not to wake me up to talk. I spoke with the person who answered the phone Nicki from whom I got good and bad news. Bad news stated that what I had ordered had been discontinued and was to offer me a replacement. I ended up getting the offer for a year. It’s good offer and it was good news. I am very pleased with Nicki and her patience with me and her great offer Thank you Nicki!

I was told that my replacement for the August half order that I did not receive was in the Aurora Center yesterday, and would be arriving by evening last night. I have been told this numerous times for the last two weeks, and it still has not arrived. Then I was told that I would not be able to get a September shipment at all because of your delay of getting my August shipment to me. But you got paid by medicaid for both shipments! I will be turning this into them as to you getting the money and not providing the merchandise!