HDISReviews of hdis.com

Tracking indicates my package from HDIS was delivered on Wed. Nov. 21, but I am still waiting for it.

Easy to place order. Fast delivery. Great pricing structure. I will be a repeat customer

Thank you for front door delivery, even in a large senior complex. I will re-order soon. Annie

I started writing this review with a 1-star rating, but along the way found an alternative Customer Service number and called and spoke with a new representative, Angela, who provided a satisfactory resolution to our problem. So, if it were possible to do so, I would give 0 Stars to the first reps at HDIS, but 5 stars on behalf of Angela. Here is the scenario: While visiting a dear friend in Southern California recently, she asked me if I would be able to return some Reassure pads. She had ordered 4 packages, opened one, saw that it wasn't what she needed, so was just stuck with the rest. My friend is 95 years old (as of today), doesn't drive, and had no way to return the order for credit on her account. Those I spoke to at the 1-800-269-4663 phone number informed me that they accept no returns after 60 days. I made the case that my friend is a repeat customer, and was not able to return the product herself, and just wanted credit on her account, but the plea fell on deaf ears. HDIS caters to the elderly--among others. But the elderly are a large component of their customers. The unyielding position of no returns after 60 days may work for many, but not for all. The unwillingess on the part of the company to customize or collablorate regarding policy led me to recommend that my friend do her business elsewhere. But on the side of the Reassure package is this notice: "At Reassure, we stand behind our products with a 100% no-questions-asked guarantee. If for any reason you are not satisfied with your purchase, simply return the unused product to the place of purchase for a full refund. 1-800-471-4350" Angela said she would be able to secure a credit to my friend's account for half the amount of her purchase. I accepted that, because I was tired of being on hold while the people at the top haggled amongst themselves. But once again I asked to speak to a supervisor so I could acknowledge Angela for her efforts. The "Kudos" to Angela stand. But in fact, the company should credit my friend's account with the full amount, and then change the wording on the side of their package to indicate the 60 day return policy. In my friend's case, we wouldn't have made the 60 day deadline because I only visit twice a year. And she is shy to discuss incontinence issues with casual acquaintences. So she would not have been able to benefit from the policy anyway.

Fast service, quick shipping, excellent communication

HDIS offers a large assortment of quality products. Sample packs are especially helpful in determining individual needs. Fast service with products arriving in good condition.

Always the correct products and received as promised!!!

Fast and efficient service