Rosa
There needs to be more details given to…
There needs to be more details given to a new customer that is using Medicaid or government insurance to pay for products. Like limits of quantities paid for by them etc ... straight from the beginning. If this information is not available to the customer service rep, then there should be some way to communicate that upfront. Also, sometimes the calls for new delivery orders are too soon after delivery to be asking if supplies are exhausted. Everyone has been respectful and helped as much as possible and that part is great! Deliveries are timely also!