Hazel The Label Reviews | Read Customer Reviews of hazelthelabel.com

Hazel The Label Reviews | Read Customer Reviews of hazelthelabel.com

Hazel The Label reviews

Showing 56 reviews with 1 star · Clear filters

Christina
May 16, 2026
I strongly advise against purchasing…
I strongly advise against purchasing from this company. The product quality was extremely poor and did not match the images shown online. I contacted the company on the same day I received the item. The product was shipped from Hangzhou City, Zhejiang Province, China. I returned my order on 20th of April, and the return parcel arrived in customs in China on 26th of April. Since then, there has been no progress or update. As of today (16th of May 2026), the return has been stuck in customs for 20 days, and I have not received any refund yet. I also paid 25 EUR for the return shipping, which has not been reimbursed. Overall, this has been a very disappointing experience, both in terms of product quality and customer service.
Response from Hazel The LabelMay 19, 2026
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the return process and truly apologize for any inconvenience caused. For further assistance and a detailed review of your case, please kindly contact our customer service team at [email protected] so we can help you directly. We appreciate your patience and understanding.
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julia G.
May 12, 2026
DO NOT PURCHASE FROM HERE
DO NOT PURCHASE FROM HERE. The quality is horrible and products are not as shown. The website shows “14 Day Money Back Guarantee”. It is a lie. They offered to give me 10% back. I emailed them the day I received the items. Horrible company. Ships products from China. Quality is terrible. DO NOT WASTE YOUR TIME AND MONEY.
Response from Hazel The LabelMay 19, 2026
We’re sorry to hear that your experience did not meet your expectations. Please note that our customer support team is available to review all concerns and assist with your case in detail. We kindly ask you to reach out directly to us at [email protected] so we can look into this further and help resolve the issue for you. We appreciate your feedback and are here to help.
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Monica H.
May 12, 2026
Wouldn’t recommend overall
Wouldn’t recommend overall. Refund policy is awful. I was offered a 10% refund and keeping the item that I’ll never wear. I’d shop elsewhere! The whole operation doesn’t seem legitimate to me.
Response from Hazel The LabelMay 19, 2026
We’re sorry to hear that your experience has not been satisfactory. We take feedback like this seriously and would like the opportunity to look into your case further. Please reach out to our customer support team at [email protected] so we can review your order details and assist you directly. We appreciate you taking the time to share your feedback.
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Betty
May 12, 2026
Be aware!
Be aware!! I ordered a dress worth $70, their returning policy it’s a nightmare. Very poor quality. I repeat stay way from this website it’s a scam. :(
Response from Hazel The LabelMay 19, 2026
We’re sorry to hear that you’re disappointed with your experience. We take all feedback seriously and would like the opportunity to review your case properly. Please reach out to our customer support team at [email protected] with your order details so we can assist you further and investigate the issue. Thank you for taking the time to share your feedback.
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LaReine C.
Apr 22, 2026
Scam
The sizing on the dress (Eliza Dress) ordered from Hazel the Label, was inaccurate, and the item did not fit at all. Despite this, the company refused to accept a return. Very disappointing customer service and not what I would expect from a brand selling at this price point. Buyer beware!
Response from Hazel The LabelApr 23, 2026
We’re really sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback. We understand how frustrating it can be when an item doesn’t fit as expected. Our team aims to provide accurate sizing details and a clear return process, and we regret if this wasn’t your experience. Your comments regarding sizing and returns have been noted and will be shared with our team for review and improvement. We’d genuinely like the opportunity to make this right for you. Please reach out to our customer support team at [email protected] , and we’ll do our best to assist you further and find a suitable resolution. Thank you again for bringing this to our attention.
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Jovana S.
Apr 13, 2026
Scam
Scam! Ordered dress,it runs small and wanted to return. They offered to sent me new one for only $30 but I didn't want. I wanted a refund. They stopped responding even I sent all the photos and everything they requested by return policy! Scam scam scam!!!
Response from Hazel The LabelApr 14, 2026
We’re really sorry to hear about your experience and understand how frustrating this must feel. This is definitely not the experience we want for our customers, and we’d really like to help resolve this for you as quickly as possible. Please reach out to our customer service team at [email protected] so we can review your case and assist you further. We appreciate your patience and the opportunity to make things right.
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Claire
Apr 11, 2026
Hazel the Label is a complete scam
Hazel the Label is a complete scam. They marked my order as “shipped,” but the tracking has never updated and shows zero movement. It’s been weeks and nothing has arrived. Customer service is useless and refuses to give a refund despite no proof the item was ever sent.
Response from Hazel The LabelApr 13, 2026
We’re very sorry to hear about your experience and understand your frustration with the delay and lack of tracking updates. Please note that in some cases, tracking information may take time to update depending on the carrier, and we’re always here to help investigate any issues further. We kindly encourage you to reach out to our customer service team at [email protected] so we can look into your order in detail and assist you as quickly as possible. We appreciate your patience and the opportunity to resolve this for you.
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J
Mar 30, 2026
It’s a scam
It’s a scam. Just a nice website front but from the back end it’s not a real brand. The product quality is so low and is so cheap looking when you where that it is not wearable. So the clothes don’t at all look on people like they do on the website. Also their return policy is a scam, because they except you to pay for shipping and customs to send something back to china. So you basically cannot return anything. They try to persuade you to keep the stuff and buy even more things with a discount, which is crazy, so we basically can’t get a refund, because so the costs of sending something back.
Response from Hazel The LabelMar 31, 2026
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please note that we are a legitimate brand, and our goal is to provide quality products and excellent customer service. If you have concerns about a specific order, our team would be happy to assist you directly. Please contact our Customer Service at [email protected], and we will work with you to address any issues, including returns or exchanges, according to our policy. We appreciate your feedback and hope to resolve this matter to your satisfaction.
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