Hazel The Label Reviews | Read Customer Reviews of hazelthelabel.com

Hazel The Label Reviews | Read Customer Reviews of hazelthelabel.com

Hazel The Label reviews

Showing 56 reviews with 1 star · Clear filters

Char B.
Jun 9, 2026
Your return policy is horrendous
Your return policy is horrendous. Obviously you are an overseas company and do not give refunds. It’s a joke
Response from Hazel The LabelJun 11, 2026
Hi Char, Thank you for sharing your feedback. We're truly sorry to hear that you're disappointed with your experience. We understand your frustration regarding our return policy. Our policies are in place to balance customer satisfaction with the costs associated with international fulfillment, but we recognize that they may not meet everyone's expectations. Please know that we do offer refunds and resolutions in accordance with our policy, and our team is always happy to review individual cases to see what options may be available. We'd appreciate the opportunity to look into your situation further and see how we can help. Thank you again for your honest feedback. We value your input and will share your concerns with our team as we continue working to improve our customer experience.
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Audrey
Jun 8, 2026
Complete scam
Complete scam. Item was huge and low quality. More importantly, despite them claiming they offer returns and refunds on their website, they only offered exchange for the same item or a TEN PERCENT refund. DO NOT BUY FROM THEM!!
Response from Hazel The LabelJun 11, 2026
Hi Audrey, Thank you for your message, and we’re truly sorry to hear that you’re disappointed with your order. We understand your concerns regarding the fit and quality of the item. This is definitely not the experience we want for our customers. Regarding your return request, our support team reviews each case carefully based on our policy and available options, which may include exchanges or partial refunds depending on the situation. That said, we’d really like to take another look at your case to see if there’s anything further we can do to help improve this for you. Please reach out to our customer support at [email protected] so we can assist you as quickly as possible. Thank you again for your feedback.
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lili M.
May 30, 2026
DO NOOOOOT BUY FROM THIS WEBSITE
DO NOOOOOT BUY FROM THIS WEBSITE. If i could give them 0 stars I would. Nothing I ordered fit which is fine thats not their fault but what IS their fault is their god-awful customer service. I have been trying to return my dresses for three days now and have not been given the option to do so so far. I do not want an alternative dress, I do not want to keep the dresses for a 10% refund. NO. I want to return the dresses and get a full refund. thats it. But it is impossible to get through to them. Mind you, they advertise on their website that you are elligible for a full refund if the products are unworn, unused, unwashed. That is the case. The tags are also very much still there. I have provided proof. Still, they are just telling me my two options are either keep the dresses for 10% refund or ask for an alternative size with free shipping but still pay for the dresses or pay a shipping fee of 86$ this is absurd. DO NOT BUY FROM THEM. I promise if you do and something goes wrong, you are stuck with it and you will not be getting a refund.
Response from Hazel The LabelJun 2, 2026
We're sorry to hear about your experience and understand your frustration regarding the return process. We would like the opportunity to review your case further and assist you directly. Please contact our customer support team at [email protected] with your order details, and we'll be happy to look into your concerns and work toward a resolution. We appreciate your feedback and apologize for any inconvenience this situation has caused.
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Catarina
May 30, 2026
Don’t buy from here
The dress quality is ok but not worth the $75+ tax price tag. This is more Amazon/shein quality. I found the exact same dress on SHEIN for $25. The return policy is terrible. The US contact # never works and customer service is clearly international so response times vary. Their return window is only 14 days but they don’t provide any return information so you have to request a return through their contact form and getting a straight forward answer is terrible. They haven’t provided the correct or full address so USPS and FedEx are unable to return the package. It has taken over a week to get a resolution to the return and they keep offering me only 10% back instead of providing the correct information so I can make the return and get a full refund.
Response from Hazel The LabelJun 2, 2026
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the product quality, return process, and communication delays. Customer satisfaction is very important to us, and we apologize for any frustration caused while trying to arrange your return. We would appreciate the opportunity to review your case and assist further. Please contact our customer support team at [email protected] with your order details, and we will work with you to find a resolution as quickly as possible. Thank you for bringing these concerns to our attention.
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Ann-Marie S.
May 30, 2026
Do not buy from here
Do not buy from here. Their return policy made no indication whatsoever that the return shipping would be international - and when I brought it to the post office USPS questioned the authenticity of the return address provided and warned me on shipping it. I accepted the risk of paying return shipping for a small package to a US business (which I understand has an international supply chain, but still). They are forcing customers to spend a significant portion of the price of the item just to return it, knowing full well that clothes shopping generates a very high likelihood of returns. I shop online frequently and have never encountered a policy like this even with small/medium businesses. I will never shop with this business again and will warn others. I had already contacted their customer support team before writing the above review and expressed my frustrations with that team.
Response from Hazel The LabelJun 2, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the return process was frustrating. We understand your concerns regarding the return shipping costs and the return address provided. We recognize that transparency around returns is important, especially when shopping online, and we regret that your experience did not meet your expectations. We would appreciate the opportunity to review your case further and address any outstanding concerns. Please contact our customer support team at [email protected] with your order details, and we'll do our best to assist you. Thank you for bringing this to our attention.
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Nicole S.
May 23, 2026
I would NOT recommend buying anything…
I would NOT recommend buying anything from this company! They have terrible customer service. Shipping any return back if something doesn't fit costs a minimum of $25. Their clothes are poor quality and fit.
Response from Hazel The LabelMay 25, 2026
We’re sorry to hear that you’re disappointed with your experience. We take all feedback seriously and would like the opportunity to look into your concerns further. Please reach out to our customer service team at [email protected] with your order details so we can review your case and assist you directly. Thank you for taking the time to share your feedback.
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Marcy H.
May 23, 2026
Do not buy from this company Unless you…
Do not buy from this company Unless you are 100% certain you will be keeping the item. I was ordering several different dresses from different stores for my Daughters rehearsal dinner. When reading online it seems as if they have a generous return policy. Return with in 14 days for full refund. What they fail to tell you is you have to send it back to China and pay the full amount of the shipping. Who knew this was coming from China when the store is in California? The only other option they give you is to order more items or 15% of your money back and a 20% coupon. You feel like you’re ordering from a local boutique when In fact, they are sending it to you from China. Just be aware!
Response from Hazel The LabelMay 25, 2026
Thank you for sharing your feedback, and we’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the return process and shipping costs. For any return-related issues or clarification on your options, please kindly contact our customer service team at [email protected] with your order details so we can review your case and assist you directly. We appreciate you taking the time to share your feedback.
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Georgia
May 21, 2026
I am yet to receive my order after more…
I am yet to receive my order after more than 2 weeks. Nor do I have any up to date shipping information or anything. Only order if you’re willing to wait.
Response from Hazel The LabelMay 23, 2026
Thank you for your message, and we’re sorry to hear about the delay with your order. We understand your frustration regarding the lack of updated shipping information. For the most accurate and timely assistance, please kindly contact our customer service team at [email protected] with your order details so we can look into this for you and provide an update. We appreciate your patience and understanding.
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