Hazel The LabelReviews of hazelthelabel.com

Response from Hazel The LabelJul 3, 2026

Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your frustration regarding the delivery time, product quality, and return process. Our team aims to offer fair resolutions where possible, including alternatives such as partial refunds or keeping the item, but we’re sorry this did not meet your expectations. Your comments have been shared with our team for review. If you still need assistance with your order, please reach out to us directly and we’ll be happy to look into it further for you.

Response from Hazel The LabelJul 1, 2026

Hi Sydney, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand your frustration regarding the delivery time, product quality, and the return process. This is not the experience we aim to provide. We take your comments seriously and will pass them on to the relevant team for review and improvement. If you would still like support with your order or wish to discuss a resolution, please reach out to us directly and we’ll be happy to assist you further.

Response from Hazel The LabelJul 1, 2026

Hi Stephanie, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how disappointing it must have been to receive an item that did not meet your expectations, especially for an important occasion. We also regret the frustration caused by the return process and any confusion regarding return requirements. This is not the experience we aim to provide, and your comments have been shared with our team for review. If you still need assistance with your order or would like us to look into this further for you, please reach out and we’ll be happy to help.

Response from Hazel The LabelJul 1, 2026

Hi Madeleine, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand your disappointment regarding both the product quality and your expectations around returns. We aim to be as transparent as possible about our shipping and return process, and we regret that this did not feel clear in your case. Your comments have been shared with our team for review. If you would like us to look into your order further or assist you with a resolution, please reach out to our support team directly and we’ll be happy to help.

Response from Hazel The LabelJun 22, 2026

Hi Mike, Thanks for taking the time to share your experience, and I’m sorry for the frustration this has caused. I understand how disappointing it is when you’re simply trying to exchange a size and are then advised that the return window has passed. While we do ask for photos to assess item condition and eligibility, exchanges and returns do need to fall within our stated return period, which is why our team was unable to proceed in this case. We truly appreciate your feedback and will definitely pass it on to our team for further review, as we’re always looking for ways to improve our customer experience.

Response from Hazel The LabelJun 13, 2026

Hi Amber, Thank you for taking the time to share your feedback. We're truly sorry to hear that the Eliza Women's Pleated Ruffled Maxi Dress did not fit as expected and that your experience did not meet your expectations. We understand how disappointing it can be when an item's fit differs from what was anticipated, and we also appreciate your concerns regarding shipping origin transparency and the return process. Customer feedback like yours is important to us and helps us identify areas where we can improve. We sincerely apologize for any frustration caused by the return options presented to you. Our team aims to provide fair and practical resolutions while considering international shipping logistics, but we understand that the options offered may not have aligned with your expectations. If you would like us to review your case further, please contact our customer support team directly at ([email protected]) with your order details. We'd be happy to take another look and assist you in any way we can. Thank you again for sharing your experience.

Response from Hazel The LabelJun 13, 2026

Hi Jayne, We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially with the return being delayed in customs. We want to clarify that we do not intentionally provide incorrect return details, and we take issues like this seriously. Customs delays and international return routing can unfortunately sometimes cause unexpected hold-ups, but we understand that doesn’t make the situation any easier for you. We absolutely want to help resolve this for you as quickly as possible. Please contact our customer support team at [email protected] with your order number and any tracking information you have for the return, and we will investigate this urgently and work with you on the next steps toward a resolution. We appreciate you bringing this to our attention and will do our best to assist you from here.

Response from Hazel The LabelJun 13, 2026

Hi JM, We’re sorry to hear you feel this way and that your experience with our return policy has been frustrating. We understand how important clear expectations are when it comes to refunds and returns, and we regret that the policy and resolution options you received felt inconsistent or unsatisfactory. Your feedback about the policy clarity and perceived value of resolution options has been noted and will be shared with the relevant team for review. We also want to make sure your specific case is properly looked into. If you haven’t already, please reach out to our customer support team at [email protected] with your order details so we can review your situation directly and confirm what options are available for your order. We appreciate you taking the time to share your concerns.