Brooke N.
Avoid this Company
Ordered a dress on June 12th and it took 31 days to arrive, nearly triple the "10-15 business days" they advertise. Tracking was stuck for weeks and support gave me contradicting information the whole time (told my order had "shipped" while tracking still read "Order Ready"). When it finally showed up, it was balled up in the package with no real garment tag. The dress itself is nothing like the photos. It's advertised as a floor-length high-low style front and back — mine hits above the knee in front and only reaches my ankles in back. The fabric is sheer and cheap, the straps look like they'd fail within a day, and despite ordering a size large, I couldn't even zip it up. Worst part is the customer service. Every time I reached out, even during their listed business hours, I got an automated "we're out of office" reply. I opened a return/refund request over a week ago, sent the photos they requested within a day, and have followed up twice since with zero response. Save your money and shop elsewhere.
Response from Hazel The LabelJul 22, 2026
Hi Brooke, We're very sorry to hear about your experience. We'd like the opportunity to review your case and make things right. Please contact our support team at [email protected] with your order number so we can investigate your concerns and assist you as soon as possible. We appreciate your patience and hope to resolve this for you.