hayward-pool.com is listed under Garden & Landscaping.
hayward-pool.com (hayward-pool.com) has 54 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Carlos
Hayward does not anor there warranty I had a pool heater 11 months old the say no warranty I have a pool pump also 18 months old no warranty also they r the worst company ever deal with I would never buy anything put them or any product they make and don’t recommend them at all
Patricia R.
The people at Hayward pools (especially Robbie) were absolutely fantastic and could not do enough for us. The best company we have dealt with.
D.Rucker
Hayward will not warrant my heater that is less than 1 year old. Their tech said my water was too acidic and corroded the core. I told them my pool tech just added acid right where he was taking a water sample. So they offered me a new unit at a reduced price. I paid for it and was charged 8 days ago. They still have not shipped it. They do not return my calls when they say they will. My last heater lasted 8 years. One tech says it takes 30-60 days to receive the heater because of freight. Another tech says there units available and doesn’t understand why it hasn’t shipped. They promise to follow up and do not.
Nancy P.
I really would have wished that I’d read these reviews before I purchased this Hayward Pool vacuum. What a nightmare.
Mike
Terrible terrible ,service is bad , can’t get anyone competent enough to understand their system. My original installer that was certified by Hayward has gone MIA. Just a very bad experience
james D.
Absolutley brutal customer service/tech support from Hayward canada! Called 3 times for simple tech support and over 2 weeks later no reply back. Useless people answer the phone but have zero knowledge. Ive dealt with Hayward USA in the past and were great to deal with, answered my questions IMMEDIATELY. Something needs to be done with the useless Canadian division they have!!!
Candace R.
Heading into the 2nd full season with our pool. The Hayward heater is not working, looks like it's leaking from the pump. What a mess! Immediately contacted Hayward for support and to look into warranty coverage. They were quick to send a local tech to validate our claim @ $125 charge for his time. Then confirmed they received the information from the tech by email and then nothing... 2 follow-ups over the summer and nothing. No place on the website to reach a complaints dept and a service team that tells me my claim is in process. I have no hope of a speedy response. Terrible experience, a leaky mess and quickly cooling off pool. Caution when installing their products for your pool.
Keith R.
The LED Panel on my 3 year old pool heater stopped working. Ordered another in February through a Pool company. Eventually Hayward sent one out 5 months later at a cost of Euro 340 - but it was the wrong one no apology. They then said the correct one would be received iby them in early August - now they have put it back to October. Avoid Hayward as if things go wrong you will wait ages for spares.
