Lee
HAYNES SUCKS –WE HAVE HAD 2 HORRIBLE…
HAYNES SUCKS –WE HAVE HAD 2 HORRIBLE EXPERIENCES WITH HAYNES!!! Stay away from Haynes if you want good service and good products!!! We’ve had a crazy and unbelievably drawn-out ordeal with Haynes. While composing a letter to our local network television news organizations, we searched, and found there are quite a lot of complaints out there, most having to do with customer service and product quality. Haynes has been getting away with crappy customer service and passing off horrible materials by just not answering your concerns, with radio silence or/and just ignoring you! My husband and I are at our wit’s end and wanted to share our experience and hopefully publicize so others won’t have to go through the same crap. We’ve been more than patient waiting for some sort of resolution, but all we’ve been given is the runaround and a lot of empty promises. The first experience with Haynes, we order a tempur-pedic bed with adjustable base. The delivery people were rude and nasty; they refused to take the old mattress with them. The sale person at Haynes told us that the delivery people would take the old mattress when they delivered the new mattress. The delivery guys threw my old mattress out in my freshly cut yard because they were bad that they had to take the mattress with them per their dispatcher. Once the delivery guys got the adjustable bed frame in the room, the frame was bent and could not be put together. So, the delivery guys brought my old mattress back into the room covered in grass. I asked them to get all the grass off the mattress, they told me that was not part of their job and left. The Manager of the store at that time got me a new frame and offered a discount for my inconvenience. The Manager said they didn’t do business like that and to give them one more chance to show us that they do care about their customers. Because of the Manager asking me to give them one more chance we tried to purchase a sofa and loveseat from Haynes. We were very naïve to believe the second experience would be any better than the first experience. The second experience was WORSE than the first experience we did not even get the furniture we ordered. We purchased a sofa and loveseat in February 2022. On April 8, 2022 Haynes tried to deliver a loveseat with a long CUT in the arm. The delivery driver called the dispatcher and the dispatcher said they will get another loveseat and sofa back out to us in 4-6 weeks since that one was damaged. I received a bill in May for a furniture delivery that I never received. In calling Haynes I found they cancelled my furniture order on April 9, 2022 because the furniture was discontinued. Haynes DID NOT call me to let me know it was cancelled. My order was cancelled the day after I refused the damage loveseat, sounds very suspicious to me! I was told that my salesperson was out sick for over a month and that is why I did not get a call. We were told to come down to Haynes and speak to Sam the Manager on duty. Sam greeted us with an I don’t care bad attitude. Sam said “what do you expect us to do” the furniture has been discounted?! Needless to say the conversation did not go well at this point. We have been waiting on our new furniture since February; we got rid of our old furniture and have been using a futon to sit on for months. Then we had a conversation with Chuck the General Store Manager of Haynes. Chuck had us to come back to Haynes again to meet with him and another salesperson. Chuck said that our furniture was not discontinued, that they can get our order in 9 months to a year. So, Haynes LIED to us about the furniture being discontinued along with the BAD SERVICE! Chuck offered to let us borrow another sofa and loveseat in a different color until our order comes in, however he requested that we pay in full on the furniture order with the promise that it will be delivery in 9 months to a year! We are naïve, not STUPID!! We let Chuck know that we did not feel comfortable paying for furniture we DO NOT want with a promise from Haynes that we will get the furniture in 9 months to a year that we do want. The TRUST IN HAYNES IS LONG GONE!!! Chuck said he was sorry that he couldn’t come to a resolution and thanked us for considering Haynes! We have no furniture now because of Haynes!! Haynes is a BIG JOKE!!! So, if we had not called Haynes we would have been waiting for our furniture indefinitely! At this point, we are reaching out to our local network television news organizations to see if they can assist in a resolution. Or to put the word out on Haynes and the bad business practices!