Haynes FurnitureReviews of haynesfurniture.com

New sofa has a very musty odor, took a week or so for the smell to become apparent, no one answers or calls back from customer care, or the store.

Bought a sectional with recliners. One of the recliners broke. I bought the protection plan but because it broke within a year of purchase I was told I had to go through Hayne's warranty program. I have been trying to get parts since January 2025. I was told they were on a container and would be here in March,,,the told April...then twice was told they would be here the end of May. Today I was told they might get on a container in July or August and it was blamed on the tariffs. I have been trying to get the parts since before Trump took office so the tariff line is bs. I will never recommend buying from The Dump and I wish I had never bought from them.

I ordered a bedroom set and two couches from Haynes VB. When the bed arrived, they didn't bring all the pieces for the bed frame and said they would bring them on Monday or Tuesday; this was on Saturday. We didn't hear from them until Friday, and they told us they would be there Saturday to install the parts. Unfortunately, they didn't bring the right parts, and it took them two more weeks to get the correct parts and fix the bed. Additionally, I only received one of the couches, and now, two months later, I still do not have my other couch. They are saying it will not arrive until after Thanksgiving. User's recommendation: Be careful when ordering from there and make sure you check everything out before they leave.

Stopped into the Broad St Richmond store to look at chairs. The quality of the furniture is poor and the prices are outrageous. They seem to double the prices on the item and place handwritten "sale" signs on everything. Even the sale prices are far too high for the quality. Absolutely HATE being followed around the store by salespeople desperate to make a sale.

AVOID THIS PLACE!!! SEE OTHER REVIEWS IF YOU DONT BELIEVE ME. PURCHASED A SOFABED 4/24 USED 2X SINCE THEN CUSHION AND CORE BADLY SAGGING, 2 WHEELS ON LOWER FRONT PULL OUT BROKE, AND BACK LEGS ARE BROKEN. PURCHASED EXTENDED WARRANTY AS WELL. SO THEY GOT ME. ONLY HAD FOR 3 MONTHS AND IT IS FALLING APART AS PER SERVICE TECH BRIAN ITS DUE TO AN OBVIOUS MANUFACTURES DEFECT. I WENT IN THE STORE FOR MY REFUND AND IT WAS DENIED, STATING THEY WOULD ORDER THE BROKEN REAR LEGS AND BOTH FRONT LOWER PULL OUT WHEELS. HOWEVER THEY WILL NOT COVER (AFTER 3 MONTHS THE SAGGING "STATING THAT IS NORMAL" REALLY AFTER 3 MONTHS? CUSTOMER SERVICE IS NOT EMPATHIC, AND RUDE. I DON'T KNOW ABOUT EVERYONE ELSE, BUT MONEY IS REALLY HARD TO COME BY AT THIS TIME. NOT FAIR TO TAKE ADVANTAGE OF CUSTOMER WHO PAY FULL PRICE AND EVEN BOUGHT (THE UPSELL) EXTENDED WARRANTY. SADLY DISAPPOINTED AT TREATMENT FROM THIS PLACE.

This is not a company you can trust. Under no circumstances should you buy anything from this company. I am now 15 days past the estimated delivery date. Haynes refuses to contact the carrier to get a status. The customer service is literally non existent. You have no access to escalate an issue and they won’t respond back to you for at least 24 hours. Then you get the same response, I can’t do anything. I started leaving bad (honest) reviews yesterday late afternoon. Out of the blue, I get a call from a guy named Ricky with a Chicago number. He says he works for the carrier but they have not delivered furniture because they don’t have all the furniture. I said what furniture do you have? Ricky replies, I don’t know. Then I ask where is my furniture and same reply, I don’t know. He asks if I want to take partial shipment and I ask him when would they deliver? Ricky says I will need to check but I will call you back. Of course Ricky never called back. So today is 16 days past the estimated delivery date Haynes provided me. No update or status on delivery and I have my doubts Ricky actually worked for a carrier. He literally had zero information and did not identify his company or have any knowledge of what furniture they were delivering. Don’t buy from Haynes Furniture! Not worth the frustration or headache!!! Update on 12/10 - well as I suspected, I never heard back from Ricky. So, my gut says this was just a Haynes Furniture tactic to have someone call and pretend to be the carrier. You honestly can’t make this stuff up. 12/13 never heard from Ricky! On Sunday someone at Haynes texted me and said we are giving you a refund of $349 and I said I’m appreciate but rather have my furniture. Who ever it was at Haynes said I’ll be right back in touch with updated information. Now 2.5 days later and no word from Haynes. We are now 20 days past the delivery date and not a single update from Haynes. It is unconscionable a company can treat its customers this badly. Update December 16th 4:20 pm. Nothing from Haynes Furniture. 3 weeks past original delivery date and not a single update. Something is very wrong with this company! Update from 12/17/22 - I received a text from someone at Haynes. They said the carrier was contacted to bring back the furniture and they will start the refund process. I then received an email from Haynes verifying they had started the refund on the furniture portion. I texted back Haynes to see if they are also refunding the $699 delivery fee. Since I never received delivery this makes perfect sense to me. Haynes responded they would inquire and let me know on Monday. The person who contacted me via text was very polite and helpful. That was very much appreciated and I hope this can be fully resolved early this coming week.

HAYNES SUCKS –WE HAVE HAD 2 HORRIBLE EXPERIENCES WITH HAYNES!!! Stay away from Haynes if you want good service and good products!!! We’ve had a crazy and unbelievably drawn-out ordeal with Haynes. While composing a letter to our local network television news organizations, we searched, and found there are quite a lot of complaints out there, most having to do with customer service and product quality. Haynes has been getting away with crappy customer service and passing off horrible materials by just not answering your concerns, with radio silence or/and just ignoring you! My husband and I are at our wit’s end and wanted to share our experience and hopefully publicize so others won’t have to go through the same crap. We’ve been more than patient waiting for some sort of resolution, but all we’ve been given is the runaround and a lot of empty promises. The first experience with Haynes, we order a tempur-pedic bed with adjustable base. The delivery people were rude and nasty; they refused to take the old mattress with them. The sale person at Haynes told us that the delivery people would take the old mattress when they delivered the new mattress. The delivery guys threw my old mattress out in my freshly cut yard because they were bad that they had to take the mattress with them per their dispatcher. Once the delivery guys got the adjustable bed frame in the room, the frame was bent and could not be put together. So, the delivery guys brought my old mattress back into the room covered in grass. I asked them to get all the grass off the mattress, they told me that was not part of their job and left. The Manager of the store at that time got me a new frame and offered a discount for my inconvenience. The Manager said they didn’t do business like that and to give them one more chance to show us that they do care about their customers. Because of the Manager asking me to give them one more chance we tried to purchase a sofa and loveseat from Haynes. We were very naïve to believe the second experience would be any better than the first experience. The second experience was WORSE than the first experience we did not even get the furniture we ordered. We purchased a sofa and loveseat in February 2022. On April 8, 2022 Haynes tried to deliver a loveseat with a long CUT in the arm. The delivery driver called the dispatcher and the dispatcher said they will get another loveseat and sofa back out to us in 4-6 weeks since that one was damaged. I received a bill in May for a furniture delivery that I never received. In calling Haynes I found they cancelled my furniture order on April 9, 2022 because the furniture was discontinued. Haynes DID NOT call me to let me know it was cancelled. My order was cancelled the day after I refused the damage loveseat, sounds very suspicious to me! I was told that my salesperson was out sick for over a month and that is why I did not get a call. We were told to come down to Haynes and speak to Sam the Manager on duty. Sam greeted us with an I don’t care bad attitude. Sam said “what do you expect us to do” the furniture has been discounted?! Needless to say the conversation did not go well at this point. We have been waiting on our new furniture since February; we got rid of our old furniture and have been using a futon to sit on for months. Then we had a conversation with Chuck the General Store Manager of Haynes. Chuck had us to come back to Haynes again to meet with him and another salesperson. Chuck said that our furniture was not discontinued, that they can get our order in 9 months to a year. So, Haynes LIED to us about the furniture being discontinued along with the BAD SERVICE! Chuck offered to let us borrow another sofa and loveseat in a different color until our order comes in, however he requested that we pay in full on the furniture order with the promise that it will be delivery in 9 months to a year! We are naïve, not STUPID!! We let Chuck know that we did not feel comfortable paying for furniture we DO NOT want with a promise from Haynes that we will get the furniture in 9 months to a year that we do want. The TRUST IN HAYNES IS LONG GONE!!! Chuck said he was sorry that he couldn’t come to a resolution and thanked us for considering Haynes! We have no furniture now because of Haynes!! Haynes is a BIG JOKE!!! So, if we had not called Haynes we would have been waiting for our furniture indefinitely! At this point, we are reaching out to our local network television news organizations to see if they can assist in a resolution. Or to put the word out on Haynes and the bad business practices!

We purchased over $5,000 of furniture at the Virginia Beach The third week of May 2021 with a delivery mid June. Formal dining room set, dinette set with 8 bar stools, bedroom set. The delivery day the formal dining room was missing the table, our bedroom only had the night stands, the dinette set was all there but 6 of the 8 stools were not level. A “tech” came out to fix them by putting a plastic tab on the legs, they still rock. We tried many times to call Haynes “customer service “, guess what, their mailbox is full and can’t leave a message. We had to drive back to the store JUST to talk to customer service.