Haynes FurnitureReviews of haynesfurniture.com

Brian is the absolute BEST!!! Thank you Brian and your store manager for making our shopping experience top notch. If you need new furniture, please go see Brian at Haynes in Va Beach.

New sofa has a very musty odor, took a week or so for the smell to become apparent, no one answers or calls back from customer care, or the store.

Bought a sectional with recliners. One of the recliners broke. I bought the protection plan but because it broke within a year of purchase I was told I had to go through Hayne's warranty program. I have been trying to get parts since January 2025. I was told they were on a container and would be here in March,,,the told April...then twice was told they would be here the end of May. Today I was told they might get on a container in July or August and it was blamed on the tariffs. I have been trying to get the parts since before Trump took office so the tariff line is bs. I will never recommend buying from The Dump and I wish I had never bought from them.

I ordered a bedroom set and two couches from Haynes VB. When the bed arrived, they didn't bring all the pieces for the bed frame and said they would bring them on Monday or Tuesday; this was on Saturday. We didn't hear from them until Friday, and they told us they would be there Saturday to install the parts. Unfortunately, they didn't bring the right parts, and it took them two more weeks to get the correct parts and fix the bed. Additionally, I only received one of the couches, and now, two months later, I still do not have my other couch. They are saying it will not arrive until after Thanksgiving. User's recommendation: Be careful when ordering from there and make sure you check everything out before they leave.

Stopped into the Broad St Richmond store to look at chairs. The quality of the furniture is poor and the prices are outrageous. They seem to double the prices on the item and place handwritten "sale" signs on everything. Even the sale prices are far too high for the quality. Absolutely HATE being followed around the store by salespeople desperate to make a sale.

AVOID THIS PLACE!!! SEE OTHER REVIEWS IF YOU DONT BELIEVE ME. PURCHASED A SOFABED 4/24 USED 2X SINCE THEN CUSHION AND CORE BADLY SAGGING, 2 WHEELS ON LOWER FRONT PULL OUT BROKE, AND BACK LEGS ARE BROKEN. PURCHASED EXTENDED WARRANTY AS WELL. SO THEY GOT ME. ONLY HAD FOR 3 MONTHS AND IT IS FALLING APART AS PER SERVICE TECH BRIAN ITS DUE TO AN OBVIOUS MANUFACTURES DEFECT. I WENT IN THE STORE FOR MY REFUND AND IT WAS DENIED, STATING THEY WOULD ORDER THE BROKEN REAR LEGS AND BOTH FRONT LOWER PULL OUT WHEELS. HOWEVER THEY WILL NOT COVER (AFTER 3 MONTHS THE SAGGING "STATING THAT IS NORMAL" REALLY AFTER 3 MONTHS? CUSTOMER SERVICE IS NOT EMPATHIC, AND RUDE. I DON'T KNOW ABOUT EVERYONE ELSE, BUT MONEY IS REALLY HARD TO COME BY AT THIS TIME. NOT FAIR TO TAKE ADVANTAGE OF CUSTOMER WHO PAY FULL PRICE AND EVEN BOUGHT (THE UPSELL) EXTENDED WARRANTY. SADLY DISAPPOINTED AT TREATMENT FROM THIS PLACE.

We were pleased with the delivery and the items ordered until we discovered a nail coming through the back of the chair approximately 9 days beyond the warranty. The store and warranty company refuse to repair. VERY VERY disappointed. Mr. Strelitz needs to know how loyal customers are treated.

This is not a company you can trust. Under no circumstances should you buy anything from this company. I am now 15 days past the estimated delivery date. Haynes refuses to contact the carrier to get a status. The customer service is literally non existent. You have no access to escalate an issue and they won’t respond back to you for at least 24 hours. Then you get the same response, I can’t do anything. I started leaving bad (honest) reviews yesterday late afternoon. Out of the blue, I get a call from a guy named Ricky with a Chicago number. He says he works for the carrier but they have not delivered furniture because they don’t have all the furniture. I said what furniture do you have? Ricky replies, I don’t know. Then I ask where is my furniture and same reply, I don’t know. He asks if I want to take partial shipment and I ask him when would they deliver? Ricky says I will need to check but I will call you back. Of course Ricky never called back. So today is 16 days past the estimated delivery date Haynes provided me. No update or status on delivery and I have my doubts Ricky actually worked for a carrier. He literally had zero information and did not identify his company or have any knowledge of what furniture they were delivering. Don’t buy from Haynes Furniture! Not worth the frustration or headache!!! Update on 12/10 - well as I suspected, I never heard back from Ricky. So, my gut says this was just a Haynes Furniture tactic to have someone call and pretend to be the carrier. You honestly can’t make this stuff up. 12/13 never heard from Ricky! On Sunday someone at Haynes texted me and said we are giving you a refund of $349 and I said I’m appreciate but rather have my furniture. Who ever it was at Haynes said I’ll be right back in touch with updated information. Now 2.5 days later and no word from Haynes. We are now 20 days past the delivery date and not a single update from Haynes. It is unconscionable a company can treat its customers this badly. Update December 16th 4:20 pm. Nothing from Haynes Furniture. 3 weeks past original delivery date and not a single update. Something is very wrong with this company! Update from 12/17/22 - I received a text from someone at Haynes. They said the carrier was contacted to bring back the furniture and they will start the refund process. I then received an email from Haynes verifying they had started the refund on the furniture portion. I texted back Haynes to see if they are also refunding the $699 delivery fee. Since I never received delivery this makes perfect sense to me. Haynes responded they would inquire and let me know on Monday. The person who contacted me via text was very polite and helpful. That was very much appreciated and I hope this can be fully resolved early this coming week.