Hawaii Car TransportReviews of hawaiicartransport.com

If I could leave 0 stars I would. CONNOR NIKSES has the most UNPROFESSIONAL attitude ever. He had given me a call this morning wondering about my quote and I had simply told him that I found another transport and he hung up on me after HE called ME which was already rude. I later received a email from him and car transport asking me about my call and the quote so I had called his number again with his extension (594) and I had asked him if he could unsubscribe me from all the calls and emails because I have been getting spammed with a lot of car transport emails and he hung up on me immediately and now won't answer my calls. I had filed a complaint with the management, but I'm not too sure how that will follow through but I just wanted to come on here and write this review because I think that that experience was very unprofessional and very rude and I don't think anybody like that should be working for a car transport company where you're supposed to be welcoming customers and making them feel comfortable with shipping their car. Coastal shipping has better customer service and they make you feel comfortable and safe shipping my car. I would never ship my car with Hawaii car transport after this encounter and I'm not too sure who would ever want to with this type of customer service. This immature and unprofessional employee needs to fix his attitude or find a job with no human contact.

I never write reviews, but if I could give this company less than 1 star trust me I would! There was ZERO communication along the way, starting from when and how to drop off my cars (I was shipping 2 cars from Hawaii to Colorado). Once I completed the booking online and received the initial email, there was no instructions on how to drop my cars off and I made 2 trips to the other side of the island before being to accomplish this seemingly simple task. We had to pay $200 for each car to be stored there before shipping since I couldn't drop it off on the exact day, even though they say "flexible drop off" - it's not. It was a SUPER shady experience dropping my cars off in this fenced lot with a trailer as an "office", but there we were - their employee with a clipboard, a pen and a cigarette hanging out of his mouth. Over the next 3 weeks, I tried multiple times to call HCT and email them to see how I would know when my cars would be delivered. I also emailed PASHA and it was them who told me I would be contacted once my car was unloaded in California and a carrier was selected. Late Friday afternoon I received an email stating that the estimated delivery would be Monday - no other information was provided. I immediately tried calling HCT, I tried emailing , I tried contacting the carrier service that was assigned, anything I could think of to find out when my cars would be delivered. Keep in mind, I scheduled "port to door" service and believed my cars would be delivered to my door. Fast forward to 9:30 Monday morning and I get a call from the carrier service saying that I needed to meet his driver at noon at a location 20 miles from my house. I had to scrounge at the last minute to figure out how to get there with 2 other drivers in order to pick up my cars. This all could have been avoided with communication on their part. No one answers the phone with HCT, they don't respond to emails, their online chat is not a thing and the "live tracking" just takes you to a stats of what you already know. Do NOT use this company. Ship directly with PASHA, find someone else - use anyone but Hawaii Car Transport!