In the course of booking a flight with this airline, I set up an account, and they started sending me spam almost immediately. I clicked on the link to unsubscribe, but they responded that I would have to log in - the first sign of a sleazy company. I tried to log in, but they said I needed to change my security questions - when I had just created those questions within the last couple weeks. I finally succeeded in logging in, only to find there is no obvious place on their website to update my preferences to get them to stop spamming me. Legitimate companies do not behave this way.
GP
Gabriela P.
El 1/12/24 reservé un vuelo ida y…
El 1/12/24 reservé un vuelo ida y vuelta San Francisco - Hawai. El 7/1/25 me envían un mail para avisarme que han cambiado mi vuelta de regreso por otro con una escala en Los Angeles de 8 hrs ( desde las 00 a las 08 hrs). Si bien me comunique con ellos por chat y vía mail, explicando que dicho cambio me perjudicaba y que había otro más tarde que era directo y no afectaba otras reservas que ya había realizado. De todos modos se mostraron inflexibles a realizar ningún cambio. Creo que es una aerolínea poco seria.
SK
shawn K.
my first experience flying with Hawaiian Airlines
On my flight with Hawaiian Airlines from Arizona to Honolulu on January 8, 2025, I endured an incredibly unpleasant and disrespectful experience with flight attendant Suzan Ryan. As I was making my way to my seat, she confronted me aggressively about my carry-on bag, which was well within the airline’s stated guidelines. Without warning, she accused me of carrying a bag that was too large. In a tone filled with hostility, she dismissed my attempts to explain, saying, "You can’t argue with me," and then shockingly added, "Do you smoke? I need to inspect your luggage."
Her choice of language and the aggressive tone in her voice were not only unprofessional but deeply demeaning. I felt publicly humiliated and belittled as she singled me out in front of other passengers. This unnecessary confrontation only escalated my discomfort, and it was clear that her treatment of me was completely uncalled for. Many passengers witnessed her behavior and visibly reacted with disapproval, further amplifying the sense of injustice.
Upon landing in Honolulu, I was able to speak directly with Suzan’s supervisor, who was the pilot of the flight. He was understanding and assured me that the incident would be reported. Although I cannot recall his name, it was clear that he had a Japanese-sounding name. He also informed me that I could file a formal complaint if I wished. Later, I received an apology from her supervisor, who confirmed that my carry-on bag was well within the airline’s acceptable limits. Despite this resolution, I couldn’t shake the feeling that I had been unfairly targeted. It seemed to me that Suzan had used my appearance and minority status as a reason to treat me disrespectfully.
This was my first time flying with Hawaiian Airlines and my first trip to Hawaii. Unfortunately, this incident completely overshadowed my experience and left me with a negative image of the airline. What was supposed to be an exciting and memorable trip was marred by the mistreatment I endured. I felt compelled to share this story.
AN
Anonimo
LO PEOR DE LO PEOR
Tenian mal puesta el numero de la puerta de embarque en el aeropuerto,ibas a esa puerta y aparecia el vuelo en pantalla,con lo cual no había pérdida. Resultó que era otra puerta,perdimos el vuelo y nos dicen que nos habian esta llamando,era mentira. Mientras yo buscaba la puerta mi pareja vio como colaban a unos por la puerta que creiamos que era. Vamos que nos hicieron la jugada xq habria over booking,ninguna compensación,solo nos ofrecen coger el siguiente vuelo pero iba lleno y no sabiamos si ibamos a entrar. 10 horas en el aeropuerto con la ansiedad y perdimos un dia entero en Hawaii. Como son la manera de llegar se aprovechan y te fastidian las vacaciones. IMPRESENTABLES TOTAL
AM
Ana Marija Z.
Complete rip off! Beware of astronomical extra luggage charges
Very disappointed with this airline. This is a complete rip off, they charge 100 usd on top of overweight bags and 150 usd more on the 3rd overweight bag. I have never seen such astronomic charges. This is so insulting and degrading, that a person pays 5x the ticket just to get extra bags! Horrible. These charges are written nowhere when I was purchasing the tickets, but are hidden in a fine small print on a completely different place on their website
KA
Ka and Ma Du and P.
old plane
old plane, poor service
RN
Ricardo N.
They can cancel the flight without notice only to save money if they don’t have enough passengers
They cancelled my flight from Oahu to Kauai when we were almost boarding. The reason was to merge two flights to save money.
SH
Seth H.
Worst airline in the business
Worst airline in the business. Paid a premium for a flight from Tokyo to Honolulu. Their system crashed and so flight was delayed 3 hours. Even with a 3 hour delay the boarding was an additional 30 minutes late. Just a lot of agents standing around with no urgency to keep flight on time. TERRIBLE service.
